topic Re: iPhone 11 faulty side buttons in Archived Posts

iPhone 11 faulty side buttons

llemmacseel — Sat, 09 Jan 2021 02:59:41 GMT

Received phone 30 days ago

One volume side button is permanently stuck down and all other side buttons are non-responsive

Brand new phone? Warranty?

Refurbished replacement though it’s only 30 days old? I have insurance

I don’t want to be phone-less for more than a day

Re: iPhone 11 faulty side buttons

Chris_B — Sat, 09 Jan 2021 09:04:36 GMT

@llemmacseel If you have insurance you need to make a claim or you cold try contacting Apple but you will be without a device if you go this route as Apple will want to look at the device first. Both of these routes will result in a refurbished device being sent to you but if no refurbished device is available it will be a brand new one. ( don’t hold out for it though). A insurance claim will result in you swapping the device with a currier so you’ll to go without a device.