topic Re: I message in Archived Posts

I message

Safvana — Thu, 07 Jan 2021 19:20:20 GMT

Hi, I sent a picture message through I message. Why am being charged for this?? I’ve been charged about £10???

😡

Re: I message

Chris_B — Thu, 07 Jan 2021 19:22:51 GMT

@Safvana was the receiver of this message using an iPhone ? And do they have iMessage enabled?

And Picture messages (mms) don’t cost £10

Re: I message

XRaySpeX — Thu, 07 Jan 2021 19:34:35 GMT

You sure you sent it as an iMessage, which only uses data which is not further chargeable.

Re: I message

Safvana — Thu, 07 Jan 2021 22:45:18 GMT

Yes blue. Always use I message

Re: I message

Safvana — Thu, 07 Jan 2021 22:45:56 GMT

Yes it was. I message everyday.

Re: I message

Leanne_T — Fri, 08 Jan 2021 09:03:35 GMT

Hi @Safvana

Thanks for coming to the community.

Could you let me know what the charges show as in your My EE account?

Thanks 🙂

Leanne.

Re: I message

Safvana — Fri, 08 Jan 2021 18:46:32 GMT

Can you call me instead your ee community is not user friendly.
xxxxxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

Re: I message

XRaySpeX — Fri, 08 Jan 2021 17:43:12 GMT

No one will contact you from this user discussion forum other than thro' the medium of these forum by posts such as this. Anyway we haven't the faintest idea who you are.

Re: I message

Chris_B — Fri, 08 Jan 2021 18:38:48 GMT

@Safvana Can you please post a image of the charge from your account? Please remove any private information from the image first.

You are not charged for iMessages as this only uses data