topic Re: mobile data not working in Archived Posts

mobile data not working

summermannion — Fri, 08 Jan 2021 03:55:35 GMT

my mobile data isn’t working on my iphone. I recently got a new phone and transferred my old number on to a new plan. The mobile data worked fine from christmas day but tonight it stopped working and in setting it says to “add plan” and the data is not working

Re: mobile data not working

Northerner — Fri, 08 Jan 2021 06:32:49 GMT

Hi @summermannion

Are you on PAYG or pay monthly contract?
Are you in the UK?
Have you tried resetting your network settings?

Thanks

Re: mobile data not working

summermannion — Fri, 08 Jan 2021 07:29:32 GMT

I am on a pay monthly contract

Re: mobile data not working

James_B — Fri, 08 Jan 2021 09:40:45 GMT

Hi @summermannion,

Welcome to the EE Community. 🙂

Did you try resetting your network settings?

Go to Settings > General > Reset > Reset Network Settings

Thanks

James