iPhone 12 Pro Upgrade

Dazzlejones — Tue, 05 Jan 2021 08:08:56 GMT

Hi.

I ordered an upgrade last week... no sign of it and no eta. Came here and realised there’s little chance of me seeing my new phone anytime soon.

However, you have sent me continual reminders to return my old phone by the 12th! Is the deal off if I don’t return it... because on your website you say I don’t need to return it until I get my upgrade. Confused by your mixed messages

thanks

Darren

Re: iPhone 12 Pro Upgrade

Christopher_G — Tue, 05 Jan 2021 09:03:47 GMT

Hi @Dazzlejones

Welcome to the community and thanks for ordering.

You won't be expected to return the old phone until you receive your new one.

If you continue to receive these messages, I'd recommend speaking to our Mobile Care team.

Chris

topic iPhone 12 Pro Upgrade in Archived Posts

iPhone 12 Pro Upgrade

Re: iPhone 12 Pro Upgrade