topic Re: Won’t allow me to set up dada on Apple Watch in Archived Posts

Won’t allow me to set up dada on Apple Watch

NM54 — Sat, 03 Oct 2020 08:45:09 GMT

I’m new this week to ee I moved over from another network as I wanted to use Apple Watch on cellular and that was my main reason for moving to ee.
All gone good with the switch over except I cannot set up data plan on my watch it just keeps saying

Our system checks show that you aren’t currently able to buy additional line for this device.
There are a few reasons this happens call us on 150 and quote code 007 and we will look into it for you

I done this and after a long time on phone trying to sort it I was told it was something there end and will call me back following day to sort it (which should have been yesterday) but waited for call which I never received so looks as if another long call and having to go through problem all again with someone on 150.

any suggestions or if anyone from customer service can help on this would be great

one other thing I first took out a pay as you go sim ( my fault didn’t realise had to have pay monthly to get data plan on watch) so I switched to pay monthly plan to be able to get watch cellular and the tech guy yesterday said he thinks it’s still picking up the pay as you go plan instead of the new pay monthly plan so was going to see about sorting it.
my account only shows the pay monthly plan now and number has been switch to pay monthly

Thanks in advance for any help in solving this

Re: Won’t allow me to set up dada on Apple Watch

James_B — Sat, 03 Oct 2020 11:07:15 GMT

Hi @NM54,

Sorry, we can't access your account via the community.

I'd recommend visiting our get in touch page where you can chat with Customer Care online.

They'll be happy to help. 🙂

James

Re: Won’t allow me to set up dada on Apple Watch

NM54 — Sat, 03 Oct 2020 12:09:29 GMT

Hi James and thank you I spoke to a lovely lady this morning and she’s hoping to get it sorted for me so fingers crossed 🤞 seems there’s been a few problems with this over last few days.
Thank you for your reply James 👍👍

Re: Won’t allow me to set up dada on Apple Watch

James_B — Sat, 03 Oct 2020 12:27:52 GMT

No problem @NM54

Please keep us updated.

James

Re: Won’t allow me to set up dada on Apple Watch

NM54 — Tue, 06 Oct 2020 14:18:32 GMT

Still haven’t got a solution to this and I’ve spend so many hours on phone with different people first person I spoke to although a very nice person didn’t bother to call me back next day as promised.

2nd person I spoke to again very person but couldn’t sort it and was going on leave so kindly past it on to her manager to call me back after the weekend but again no call back 😡

So I had to call again and spoke again to a lovely person who tried so hard to sort it and has promised to call me back today at around 6pm to see if what she’s done has worked but unfortunately it hasn’t so if she does call back (I fill she will 🤞 but I thought that with the last 2 calls to customer service)

So although very nice and friendly people on customer service team it has to be said ee is a big let down when it comes to sorting this problem out and the not bothering to call me back is a disgrace.
I move to ee as I want to be able to use my watch on a data plan but this seems to be beyond ee capability.

So depending on what what happens when I get the planned call back today (hopefully as promised) will make my mind up as to whether I stay with ee or cancel contract which is within the 14days cancellation policy.
Come on ee make amends and get someone who can sort it for me..... apart from this one problem I’m happy with the switch over but if such a simple thing is beyond you then I will be leaving after only a week 🙁🙁

Re: Won’t allow me to set up dada on Apple Watch

Christopher_G — Tue, 06 Oct 2020 16:36:39 GMT

Thanks for the update, @NM54

Hopefully you get sorted with this callback tonight.

If you don't hear back from them, please let us know.

I've got everything crossed for you.

Chris

Re: Won’t allow me to set up dada on Apple Watch

NM54 — Tue, 06 Oct 2020 20:05:56 GMT

Hi Chris

Well this time in all fairness I did get a call back but after another hour on phone and trying various things with no joy.
Was told to contact Apple and see if they can help but I really don’t believe it’s an Apple problem the problem lies with ee as far as I’m concerned.
But the annoying thing is for the second time because ee customer service couldn’t sort it they closed the case even though the problem hasn’t been solved 😡

I did call Apple to check with them and they believe after doing checks it’s ee problem

so not happy and really am disappointed with ee

Re: Won’t allow me to set up dada on Apple Watch

Christopher_G — Wed, 07 Oct 2020 07:12:20 GMT

I've sent you a private message, @NM54.

Please have a look and get back to me.

Thanks

Chris

Re: Won’t allow me to set up dada on Apple Watch

NM54 — Wed, 07 Oct 2020 08:30:51 GMT

Thank you Chris

I've sent you my details

Re: Won’t allow me to set up dada on Apple Watch

ranger_rick — Tue, 20 Oct 2020 15:37:50 GMT

Hi NM54,

I’m having exactly the same problem here. Moved from pay as you go to pay monthly so I could setup mobile data on my Apple Watch, and got the same error message.

Did you or EE manage to solve this? I’m about to call customer service but though I’d see if had any luck with a solution

thanks

Re: Won’t allow me to set up dada on Apple Watch

Fibbyspin — Thu, 22 Oct 2020 12:52:19 GMT

Have you managed to sort out your watch data plan? As am having a simular problem.

Just started a new dtad plan for an apple watch. Plan shows on my account nut not on the watch. In the watch app it shows: EE- NOT IN USE, when i click on the information sysmbol. it only gives the choses of remove EE Plan or chance.

Any ideas?

Re: Won’t allow me to set up dada on Apple Watch

megk232 — Mon, 04 Jan 2021 21:35:32 GMT

Has anyone sorted this problem out? I’m having the same issue right now!

Re: Won’t allow me to set up dada on Apple Watch

Leanne_T — Tue, 05 Jan 2021 07:54:02 GMT

Hi @megk232

Thanks for posting 🙂

I have replied to your other post.

Speak soon 🙂

Leanne.