topic Re: Faulty AirPods, how do I get them changed when the stores arent open. in Archived Posts

Faulty AirPods, how do I get them changed when the stores arent open.

Vicki77 — Fri, 01 Jan 2021 15:31:26 GMT

Re: Faulty AirPods, how do I get them changed when the stores arent open.

Northerner — Fri, 01 Jan 2021 16:23:01 GMT

Hi @Vicki77

You will need to claim from Apple via your warranty.

Have you tried restarting them first?

Thanks

Re: Faulty AirPods, how do I get them changed when the stores arent open.

Vicki77 — Fri, 01 Jan 2021 20:21:03 GMT

They were a Christmas present so only opened on Christmas Day. The problem is the right AirPod dies within a couple of minute even when they say fully

charged. So the left one is the only usable AirPod

Re: Faulty AirPods, how do I get them changed when the stores arent open.

Jon_K — Sat, 02 Jan 2021 08:21:36 GMT

Hi @Vicki77.

Did you get these from an EE Store?

As @Northerner has mentioned, you'll be within your Apple Warranty if you've had them less than 12 months.

Jon