topic Re: Overheating in Archived Posts

Overheating

AndziaAbi2017 — Wed, 30 Dec 2020 15:59:14 GMT

My iPhone keeps over heating every time I connect to WiFi

I’m still on contract no insurance just eligible for 3 mot

what are my options

Re: Overheating

epicrhxdes — Wed, 30 Dec 2020 17:47:28 GMT

Hi @AndziaAbi2017,

I would actually recommend taking advantage of that free device MOT. I wasn't going to use it myself but then realised it was a useful tool and as it came with the contract then why not?

Go ahead with it, they might be able to tell you what's wrong with the device? What iPhone is it, and where about is the overheating on the device?

Thanks! Have a good day!

Re: Overheating

Chris_B — Wed, 30 Dec 2020 18:10:39 GMT

@AndziaAbi2017 How long have you had the device for ? If it’s under 12 months Apple provide the warranty on the device so will look at it and if it’s faulty will exchange the device.

you can use THIS.
Apple will request that you first try factory restarting the device first. Make sure you do a backup of your device first though.

Re: Overheating

Chris_B — Thu, 31 Dec 2020 10:48:30 GMT

That should say “factory resetting”.