topic Upgrade reversed message from 150 in Archived Posts

Upgrade reversed message from 150

C3po — Wed, 30 Dec 2020 16:19:26 GMT

Hi. I received the above message with regards to my new iPhone 12 pro max. This is the second time this has happened and I am now going to go to another provider. EE staff in store could not understand what had occurred the first time. I have now been waiting a month and will have to start the process again but it will be with another company. Has anybody had the same experience?

Re: Upgrade reversed message from 150

Chris_B — Wed, 30 Dec 2020 16:29:43 GMT

@C3po Where did you place the order ?

Re: Upgrade reversed message from 150

C3po — Wed, 30 Dec 2020 16:38:14 GMT

Hi. Directly in EE store. When it was cancelled the first time after two weeks the staff couldn’t understand why.

Re: Upgrade reversed message from 150

Chris_B — Wed, 30 Dec 2020 16:40:08 GMT

@C3po Did the store staff do anything to find out why it got cancelled?

Re: Upgrade reversed message from 150

C3po — Wed, 30 Dec 2020 16:43:10 GMT

They phoned helpline and then said they couldn’t find out why. This is why I will now go elsewhere. Poor service.

Re: Upgrade reversed message from 150

Jon_K — Thu, 31 Dec 2020 08:30:12 GMT

Hi @C3po.

I'm sorry to hear that this has happened.

If you're able to get back in touch with our Customer Care team, they will be able to find out why this has been cancelled and help you to upgrade again.

Jon