topic Re: Access voicemail via cellular Apple watch in Archived Posts

Access voicemail via cellular Apple watch

Kielty23 — Tue, 29 Dec 2020 17:35:33 GMT

I have an iPhone and an Apple Watch s5 on EE.

I can make calls and receive calls on my Apple Watch whilst away from my phone.

one thing I noticed is I can’t access my voicemails via the Apple Watch while away from the phone.

voicemail works fine on the phone and can be accessed via my watch whilst connected to my phone.

is this normal behaviour or do I need to get something adjusted?

Re: Access voicemail via cellular Apple watch

Chris_B — Tue, 29 Dec 2020 21:26:55 GMT

@Kielty23 Yes you can, you need to open the phone app on the watch and scroll down to voicemail.

Re: Access voicemail via cellular Apple watch

Kielty23 — Tue, 29 Dec 2020 21:33:20 GMT

Appreciate the response but that’s not the issue. If I try to connect to voicemail on my watch whilst not near my iPhone it won’t work. I can only access my voicemail via the watch (phone app) whilst connected to my iPhone.

thanks again.

Re: Access voicemail via cellular Apple watch

Jon_K — Wed, 30 Dec 2020 08:39:54 GMT

Hi @Kielty23.

What happens when you try to use voicemail when away form your phone?

Do you get an error message or error tone?

Jon

Re: Access voicemail via cellular Apple watch

Kielty23 — Wed, 30 Dec 2020 09:53:51 GMT

Hi Jon, I get a message stating ‘voicemail is not active in your account if the issue persists to contact customer services’ I spoke to tech support and they think this is normal behaviour on cellular and that the voicemail is only accessible when the watch is connected to the iPhone. To be fair they didn’t sound too confident.

can anyone recreate this or do I need to speak further to EE?

Re: Access voicemail via cellular Apple watch

Jon_K — Wed, 30 Dec 2020 11:54:56 GMT

Thanks @Kielty23.

I'd recommend speaking with our Tech Gurus about this, they will be able to help you further.

Jon

Re: Access voicemail via cellular Apple watch

Kielty23 — Wed, 30 Dec 2020 12:30:22 GMT

Thanks Jon, spoke to technical support and they made some adjustments to my voicemail enabling visual voicemail.

thus has fixed the issue. Thanks again.

Re: Access voicemail via cellular Apple watch

Jon_K — Wed, 30 Dec 2020 12:35:31 GMT

Thanks for letting me know it's sorted, @Kielty23 🙂

Re: Access voicemail via cellular Apple watch

Goody2b — Wed, 30 Dec 2020 13:30:24 GMT

I've got this problem too

Re: Access voicemail via cellular Apple watch

Jon_K — Wed, 30 Dec 2020 13:53:52 GMT

Hi @Goody2b.

I'd recommend getting in touch with our Tech Gurus too.

They will be able to help you with this.

Jon

Re: Access voicemail via cellular Apple watch

Goody2b — Wed, 30 Dec 2020 14:20:25 GMT

Thanks

I just remembered why i dislike ee , becasue of their lack of 'Help & Support'

I just love waiting 30 minutes for Sanchit from "Help & Support" to tell me it was beyond him and i would be receiving a call sometime from Tech Gurus!

As it happens I am also waiting on the phone for someone to answer, it would be amusing if it was Sanchit who picked up the phone1

Re: Access voicemail via cellular Apple watch

Kielty23 — Wed, 30 Dec 2020 14:26:40 GMT

i think that’s a bit unfair - I have been with all the other major mobile providers in the UK Vodafone, Three and O2 and my experience of EE has been nothing short of a revelation. I have had nothing but trouble with all except EE where the support staff have been friendly, courteous and helpful even in a pandemic having to work from home.

Re: Access voicemail via cellular Apple watch

Goody2b — Wed, 30 Dec 2020 14:40:04 GMT

It's not unfair, from my experience of them!

i have just been waiting another 25 minutes for it to be sorted out!

The last person was indeed polite, but that isn't the point, why does it always take so long?

There is simply not enough people for the Help & Support to be effective enough which is why 6008 folk have given ee a 2 out of 5 rating

Re: Access voicemail via cellular Apple watch

Kielty23 — Wed, 30 Dec 2020 15:02:01 GMT

In my experience all mobile providers don’t have great scores due to the people generally reviewing have a gripe of some sorts..

I hope you get sorted soon.

FYI I called via the EE app, under the help section and ‘call us’ it puts you straight through to the right team.

hope it helps..