topic Code 013 series 6 watch in Archived Posts

Code 013 series 6 watch

Lisab1026 — Sun, 27 Dec 2020 14:42:45 GMT

New watch won’t connect to data plan on account been trying all day to get through! Just says high number of call so cant connect! Anybody know a better option to select on call or how can sort this?

Re: Code 013 series 6 watch

danstar33 — Sun, 27 Dec 2020 14:49:42 GMT

I have exactly the same issue at the moment. Been trying to get through to speak to someone this morning but now they’re not accepting any new calls. Will try again later. Please update if you find a fix 🙂

Re: Code 013 series 6 watch

Christopher_G — Mon, 28 Dec 2020 08:06:18 GMT

Hi @Lisab1026 and @danstar33

Have you managed to get sorted?

Chris

Re: Code 013 series 6 watch

danstar33 — Mon, 28 Dec 2020 12:46:19 GMT

Hi, yep. Can confirm now working. As soon as I had finished typing my response to OP, I had a call from the tech team who tried a few things and then escalated to tier 2. A lovely lady had me up and running within seconds after re assigning the e-sim to my account.

Re: Code 013 series 6 watch

Christopher_G — Mon, 28 Dec 2020 13:55:33 GMT

Great to hear, @danstar33

Thanks for letting us know. 😄

Chris