https://community.ee.co.uk/t5/Archived-Posts/iPhone-12-pro-max-unable-to-connect-to-network/m-p/1008381#M249402 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1447344">@Kimbokina</a>&nbsp;</P> <P>&nbsp;</P> <P>It sounds like this is an upgrade phone, and you're an existing EE user.</P> <P>&nbsp;</P> <P>If so, are you using the replacement SIM that came with the new phone, or your existing SIM from your old phone?<BR /><BR />EE often supply replacement SIMs with upgrade phones incase, for whatever reason, your existing SIM doesn't fit or work. If your existing SIM does fit and works, there's your solution <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 26 Dec 2020 18:42:54 GMT bristolian 2020-12-26T18:42:54Z https://community.ee.co.uk/t5/Archived-Posts/iPhone-12-pro-max-unable-to-connect-to-network/m-p/1008357#M249401 <P>I’ve just received my new IPhone 12 Max, for some reason it’s not connecting to EE so cannot make/receive calls and texts, WiFi is working ok - any ideas?&nbsp;</P> Sat, 26 Dec 2020 16:41:30 GMT https://community.ee.co.uk/t5/Archived-Posts/iPhone-12-pro-max-unable-to-connect-to-network/m-p/1008357#M249401 Kimbokina 2020-12-26T16:41:30Z https://community.ee.co.uk/t5/Archived-Posts/iPhone-12-pro-max-unable-to-connect-to-network/m-p/1008381#M249402 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1447344">@Kimbokina</a>&nbsp;</P> <P>&nbsp;</P> <P>It sounds like this is an upgrade phone, and you're an existing EE user.</P> <P>&nbsp;</P> <P>If so, are you using the replacement SIM that came with the new phone, or your existing SIM from your old phone?<BR /><BR />EE often supply replacement SIMs with upgrade phones incase, for whatever reason, your existing SIM doesn't fit or work. If your existing SIM does fit and works, there's your solution <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 26 Dec 2020 18:42:54 GMT https://community.ee.co.uk/t5/Archived-Posts/iPhone-12-pro-max-unable-to-connect-to-network/m-p/1008381#M249402 bristolian 2020-12-26T18:42:54Z