topic Re: Apple Watch SE error 007 in Archived Posts

Apple Watch SE error 007

FarciarzOX — Fri, 25 Dec 2020 00:46:24 GMT

Hi,

I bought Apple Watch directly from apple, now I’m unable to connect to cellular plan error code 007. I went through similar posts, but haven’t found any answers. I am with EE over ten years now, have two lines, I am right in the middle of my 24 month plan. So it’s not like pay 3 monthly bills or so. I have unpaired and repaired Watch, I did reset it, no result. What should I do?

Re: Apple Watch SE error 007

Chris_B — Fri, 25 Dec 2020 08:45:50 GMT

@FarciarzOX You’ll need to speak with customer services about this.

Re: Apple Watch SE error 007

FarciarzOX — Fri, 25 Dec 2020 10:04:45 GMT

I just spend half an hour on web chat, being thrown between two departments no result, they told me I should call them, but obviously no one answers the phone.

Re: Apple Watch SE error 007

Chris_B — Fri, 25 Dec 2020 10:55:00 GMT

@FarciarzOX Has it occurred to you it’s Christmas Day ? While there might be some customer service agents in it will be limited.

Re: Apple Watch SE error 007

FarciarzOX — Fri, 25 Dec 2020 13:08:27 GMT

Of course I know it’s Christmas Day. You said I should contact CS and I did, obviously someone is working there as I was able to write with them. You have a time to write too 😉 It’s a Christmas gift for my daughter so obviously I am trying to make it work properly.

Re: Apple Watch SE error 007

Leanne_T — Sat, 26 Dec 2020 09:49:38 GMT

Hi there @FarciarzOX

Thanks for coming to the community.

Our Tech Gurus will be able to help you with pairing the watch, if you can give us a call on 150 they can get this error message looked into.

Let me know how you get on 🙂

Leanne.

Re: Apple Watch SE error 007

FarciarzOX — Sat, 26 Dec 2020 09:52:27 GMT

Hi @Leanne_T ,

I will give a Call to 150, any idea what time They open today?

Thx

Re: Apple Watch SE error 007

Leanne_T — Sat, 26 Dec 2020 10:07:33 GMT

Hi @FarciarzOX

Thanks for the quick reply 🙂

The team should be open now, if you select technical support when you call.

Thanks 🙂

Leanne.

Re: Apple Watch SE error 007

FarciarzOX — Sat, 26 Dec 2020 10:41:12 GMT

Hi @Leanne_T ,

All sorted 😋 took a while, but it’s all done, apparently there’s a lot of phone calls from other parents about exactly the same issue 😂 technical support where very helpful 👍👍

Re: Apple Watch SE error 007

Leanne_T — Sat, 26 Dec 2020 10:42:47 GMT

Hi @FarciarzOX

Glad to hear this is all sorted for you 🙂

Have a lovely Boxing Day.

Leanne.