topic Re: iPhone 12 pro max in Archived Posts

iPhone 12 pro max

markfox012 — Wed, 25 Nov 2020 20:35:16 GMT

Ordered iPhone 12 pro max 128gb silver on 18th November and told next day delivery. That didn't arrive, I rang ee on 19th and told I was lied to about delivery.

I cancel and reorder 128gb in silver with 7 day timescale. That hasn't arrived today so I rang ee and told that was also a lie.

Ee cs told me they have 128gb graphite in stock so I cancel last order and took that deal. Now find out that was also a lie and no stock available.

####EE you have now lost a long term customer.

Re: iPhone 12 pro max

James_B — Thu, 26 Nov 2020 07:50:38 GMT

Hi @markfox012,

I'm sorry to hear you haven't been given the correct delivery timescales for your order.

You can check the latest estimated dispatch times in our online shop.

James

Re: iPhone 12 pro max

Dsely — Thu, 26 Nov 2020 18:35:22 GMT

@markfox012 @Good luck with that, ordered my iPhone 12 pro max graphite 128gb on the 13th November and I’m still waiting for it. Was told 21 days delivery and now they have said 28 days. I honestly don’t think I’m not getting the phone and that I’ve lost the early upgrade fee I’ve paid. My wife ordered hers the same day/time I did and she’s had her new phone over a week now! It’s bloody ridiculous from the company

Re: iPhone 12 pro max

markfox012 — Thu, 26 Nov 2020 21:19:44 GMT

On my second order I went by the delivery within 7 days but that never arrived and then told another 14 days.

Re: iPhone 12 pro max

markfox012 — Thu, 26 Nov 2020 21:23:22 GMT

o2 £80pm 90gb data and £30 upfront on 24 month contract. iPhone 12 pro max 256gb graphite.

Order before midnight for next day delivery

Re: iPhone 12 pro max

Katie_B — Fri, 27 Nov 2020 07:38:48 GMT

Hello @markfox012.

Thanks for coming to the community.

I am sorry to hear what has happened.

The current delivery guidance for the iPhone 12 Pro Max 128GB in Graphite is to expect despatch within 28 days. However, this is for orders placed as of now.

As soon as your phone is ready for delivery you will be notified.

Katie 🙂

Re: iPhone 12 pro max

Dsely — Fri, 27 Nov 2020 08:59:27 GMT

@Katie_B Can you tell me what the delivery guidance was for orders for the iPhone 12 pro max 128gb graphite on the 13th November please? And Is my order coming or not because I’ve paid a small fortune for an early upgrade. Many thanks

Re: iPhone 12 pro max

Katie_B — Fri, 27 Nov 2020 09:09:37 GMT

Hello @Dsley.

Thanks for ordering with us.

I can only see the current delivery guidance.

I would recommend allowing the timescale which was provided at the point of sale.

Regarding your order as soon as this begins to progress and your phone is ready for despatch you will be notified.

Katie 🙂

Re: iPhone 12 pro max

Dsely — Fri, 27 Nov 2020 15:04:41 GMT

@Katie_B So wait 21 days first? Are you aware of any incoming stock? Or if you have any in stock! Obviously with the price of them I worried about it. Thanks

Re: iPhone 12 pro max

Katie_B — Fri, 27 Nov 2020 16:21:05 GMT

Hi @Dsely.

Yes, I would recommend waiting the timescale given at the point of sale.

I can see you can still order this product as of today, however, despatch is expected within 28 days.

Please be aware this is for orders made as of now.

I understand your worry, as soon as there is more information regarding your order you will be notified.

Katie 🙂

Re: iPhone 12 pro max

Dsely — Fri, 27 Nov 2020 20:26:19 GMT

@Katie_B @Just had a txt from 150 giving me details of my new plan etc, so I think it’ll be on its way to me now! Soooo excited 😜

Re: iPhone 12 pro max

abh96 — Thu, 24 Dec 2020 22:28:17 GMT

Has your phone arrived yet? I ordered mine on 30 November and still not arrived? curious how far back they still haven't fulfilled orders