topic Re: Air pods in Archived Posts

Air pods

Alfie1968 — Thu, 03 Dec 2020 14:10:15 GMT

I upgraded my phone and included was some AirPods.
I was told that I had to wait 2 weeks. Do I need to do anything once 2 weeks is up?
thanks

Re: Air pods

Christopher_G — Thu, 03 Dec 2020 14:58:14 GMT

Hi @Alfie1968

Welcome to the community and hanks for ordering.

Which phone did you order and when?

Chris

Re: Air pods

Alfie1968 — Thu, 03 Dec 2020 15:37:58 GMT

It was an iPhone SE

Re: Air pods

Christopher_G — Thu, 03 Dec 2020 15:42:14 GMT

Lovely, @Alfie1968

What date did you order?

Chris

Re: Air pods

Alfie1968 — Thu, 03 Dec 2020 16:20:30 GMT

I think it was 16th nov

Re: Air pods

Christopher_G — Thu, 03 Dec 2020 16:26:57 GMT

OK thanks, @Alfie1968

You should have received a text message 2-5 days after ordering confirming that the AirPods will be delivered 15 -25 days after you ordered.

You don't have to redeem them, they're automatically sent out.

Did you get that text message?

Chris

Re: Air pods

Alfie1968 — Thu, 03 Dec 2020 16:33:57 GMT

Thanks I’ve not had text yet. I wasn’t sure if I needed to do anything

I’ll sit back and wait

thank you 😊

Re: Air pods

Jobbbers — Wed, 09 Dec 2020 16:31:01 GMT

Hi I upgraded my pay monthly phone contract 26/11/2020 to an iPhone SE. On the upgrade contract there was free Airpods. I received my phone but no there were no Airpods in the box and not details about them. Will they just be dispatched to me?

Re: Air pods

Chris_B — Wed, 09 Dec 2020 17:00:27 GMT

@Jobbbers you should be notified when the next five days about the AirPods. You don’t get free gifts at the same time as the device.

Re: Air pods

DeanL — Sat, 19 Dec 2020 18:28:44 GMT

Hi Alfie, did you get your air pods? As I’m still waiting for mine. I got the same deal in November but AirPods haven’t arrived yet.

Re: Air pods

Alfie1968 — Sat, 19 Dec 2020 18:40:38 GMT

Hi Dean

The answer is No. I rang EE last week regarding the air pods. But was told if I’ve not had them by 23rd dec then to call again.
I fear it will be quite a wait.
not sure how anyone else has got on with this deal

Re: Air pods

DeanL — Sun, 20 Dec 2020 18:57:15 GMT

So we’re pretty much in the same boat and still waiting, I understand that there maybe a delay due to COVID. But when they tell you one thing and then another that’s what I don’t understand. They told me that I may have took out the wrong deal in November lol which I know for a fact that I did not, otherwise I wouldn’t have gone for the deal with the AirPods. I find it quite shocking that they can say that.

I’d guarantee though if I went on the EE shop now and order some Airpods on top of my contract they’d be sent out straight away.

Re: Air pods

harrison1009 — Wed, 23 Dec 2020 10:01:16 GMT

did this get sorted? I too took a contract out based on the free airpods - not heard a thing in 5 weeks

Re: Air pods

Alfie1968 — Wed, 23 Dec 2020 11:13:00 GMT

Hi dean

just an update for you. I phoned EE today. And was told I was put on wrong plan. This was reason I hadn’t received air pods. Still got to wait but hopefully only few more days

I hope this helps it may be same reason for you

mark

Re: Air pods

Alex_S — Wed, 23 Dec 2020 12:05:32 GMT

Hi @Alfie1968,

Thanks for coming here with an update 🙂

Alex

Re: Air pods

Jobbbers — Wed, 23 Dec 2020 14:11:47 GMT

I contacted Ee via online chat and they confirmed as i took out my contract 26th November i should het a text 26th December on how to redeem them

Sent from my iPhone