topic Re: Error 019 in Archived Posts

Error 019

Walshey1976 — Wed, 21 Oct 2020 13:37:53 GMT

Hi, I’m having issues setting up my Apple Watch s6 data. I keep getting call 150 and quote 019.

Re: Error 019

r3id — Wed, 21 Oct 2020 14:29:57 GMT

Have you spoken to 150 yet?

I would think that should be your first point of call as the message suggests.

Re: Error 019

Walshey1976 — Wed, 21 Oct 2020 14:44:37 GMT

Hi. Thanks for the response. I spoke to them earlier and they said i needed to wait for my watch to pair. Which is has... and still no luck...

Re: Error 019

r3id — Wed, 21 Oct 2020 14:48:23 GMT

Really? Mate I feel ya, this whole cellular watch thing has been a right pain in the ass for me too.

If you have paired it, have you been able to set up the data for it?

Re: Error 019

GordyUK — Sat, 07 Nov 2020 15:50:27 GMT

Sick to the back teeth of this shambles. EVERY SINGLE watch EVERY SINGLE TIME, has some error, and never activates. It wouldn’t be such a pain if you didn’t have to hold for 30mins to get though and then an agent had a clue what the errors meant

Re: Error 019

Katie_B — Sun, 08 Nov 2020 08:18:35 GMT

Good Morning @GordyUK.

I have responded to your other thread.

Katie 🙂

Re: Error 019

juleshac — Fri, 18 Dec 2020 13:46:57 GMT

I have the same problem. Pairing of watch after a reset is a pain with EE. Paying for it and not had it for a few months. Call times are long or their systems are down like now.

Re: Error 019

GordyUK — Fri, 18 Dec 2020 15:23:36 GMT

Jules it may be resolved here

https://community.ee.co.uk/t5/Apple/unable-to-activate-apple-watch-error-code-019/m-p/987467#M108772

Re: Error 019

juleshac — Sat, 19 Dec 2020 14:56:55 GMT

Thank you.

But unfortunately that has not worked. Turned off Wifi on both and restarted on both.

Re: Error 019

James_B — Sat, 19 Dec 2020 15:00:58 GMT

Hi @juleshac,

Welcome to the EE Community. 🙂

Our Tech Gurus will be happy to help you pair your watch if you get in touch.

Thanks

James

Re: Error 019

juleshac — Sat, 19 Dec 2020 16:01:06 GMT

Thank you.

Tried. Lines too busy. When I did get through systems were down apparently. Need another Tech Guru the one you have seems too busy.

Also if you had real Tech Gurus this would just work.

Re: Error 019

James_B — Sat, 19 Dec 2020 16:06:39 GMT

Did the team let you know when the systems will be available again @juleshac?

James

Re: Error 019

juleshac — Sat, 19 Dec 2020 16:33:03 GMT

Yes from 4pm yesterday. But then long wait and gave up... will try the chat now. Thanks.

Re: Error 019

juleshac — Sat, 19 Dec 2020 16:36:48 GMT

Just tried chat as suggested.

--------------------------------------------------------

Sorry, we aren’t able to assist with your query on chat.

If you are looking to Upgrade, please text "Up" to 150

For all other queries, call us on 150 from an EE mobile or 0800 079 8586 from a landline: Or see other ways to get in touch here

--------------------------------------------------------

Looks like they are happy to upgrade (more money) but not give me the service I pay for.

I guess I could try Twitter next... brb

Re: Error 019

juleshac — Sat, 19 Dec 2020 16:40:23 GMT

There is some good news. 😩

--------------------------

Nice one, juleshac! You unlocked the Joining in badge. The more you get involved, the more badges you’ll unlock.

Joining in: You replied 5 times! Glad you're joining in.

--------------------

Really enjoying the badges. Much better than phone service.

Re: Error 019

juleshac — Sat, 19 Dec 2020 16:46:59 GMT

Jeepers going to need a bigger Christmas jumper at this rate.

----------------------------------------

Nice one, juleshac! You unlocked the Community Spirit badge. The more you get involved, the more badges you’ll unlock.

Community Spirit: Taking a moment to mark a post as helpful is a fantastic way to say thanks. Good work!

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Re: Error 019

GordyUK — Sat, 19 Dec 2020 16:48:14 GMT

To be clear Jules, you can’t just turn both off. You have to then unpair the watch and go through the WHOLE things from scratch with only 4G enabled on the phone. It takes hours. This isn’t a quick fix, but its the only way I’ve managed to get it to work.

Re: Error 019

juleshac — Sat, 19 Dec 2020 16:57:46 GMT

ok...thank you... will go through through full process