topic Re: iPhone 12 pro 160gb in Archived Posts

iPhone 12 pro 160gb

Mikey55 — Fri, 18 Dec 2020 07:45:27 GMT

Hi I ordered the phone on December 1st for a surprise for my daughter going on a gap year leaving December 20th and still no phone as 24 hour delivery was promised to me! The local EE have them in stock but won’t release them or let me in the shop while playing on there phones I need urgent help and have WiFi only so I can ring th please could someone help me Michael Freemantle

Re: iPhone 12 pro 160gb

Northerner — Fri, 18 Dec 2020 08:54:59 GMT

Hi @Mikey55

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

I would also add that EE phones are locked to EE. The phone will only be unlockable after 6 months. If your daughter is abroad then this is longer than the stable link policy as per EE T&C as below.

Stable links

You must comply with the EE fair use policy which includes you being a permanent resident in, or having a stable

link to, the UK. We will consider you to have a stable link to the UK if, during any four-month period, you:

• spend a total of two months or more within the UK; or

• mainly use your inclusive voice, text or data usage allowances in the UK, rather than while you are roaming.

If we reasonably believe there is a breach of this stable links policy, we will monitor this based on the combination

of your presence in the UK and usage in the EU/EEA/Switzerland for four months. If, during this four month period,

we believe or know that you may have breached the conditions set out above, we will notify you of the breaches

and ask you to explain the reasons for this, as well as setting out the type of proof you need to supply to satisfy us

that your usage complies with EE’s stable links policy.

If you do not contact us within 14 days or we think that your explanation for your usage is unreasonable we may

apply a surcharge for all future usage. Surcharges are set out above and we will cease to charge these surcharges

when you contact us and either supply the proof requested in our notification or comply with the stable links policy.

You may not resell our UK SIM cards to persons not residing in or having stable links to the UK. If you do, we may

block the SIM card and roaming services.

https://ee.co.uk/help/help-new/terms-and-conditions/pay-monthly/phone-plans

You also need to ensure her account is set up for roaming (text ROAMING to 150)

Thanks

Re: iPhone 12 pro 160gb

Mathewbid — Fri, 18 Dec 2020 08:59:34 GMT

I have the same issues the only difference is that I ordered the phone 25th October and I still have not received it, I am not holding my breath to get it anytime soon, every time I call customer services they are no help at all. EE are becoming a joke.

Re: iPhone 12 pro 160gb

James_B — Fri, 18 Dec 2020 09:02:11 GMT

Hi @Mikey55,

Welcome to the EE Community. 🙂

Which colour and memory size did you order?

Thanks

James

Re: iPhone 12 pro 160gb

Mikey55 — Fri, 18 Dec 2020 09:02:47 GMT

I will buy another one I can’t do with alll that hassle I will
Keep it got my self as I havnt got a phone at the moment have you any jdea
of the wAiting time is exactly as the shop has them in but refused to talk
about online orders playing on there phones it does make you angry with
attitude in the Gosport shop!

Re: iPhone 12 pro 160gb

James_B — Fri, 18 Dec 2020 09:04:15 GMT

Hi @Mathewbid,

Welcome to the EE Community. 🙂

Which phone did you order?

Thanks

James

Re: iPhone 12 pro 160gb

Mathewbid — Fri, 18 Dec 2020 09:05:51 GMT

IPhone 12 Pro 5G 128GB Pacific Blue

Re: iPhone 12 pro 160gb

James_B — Fri, 18 Dec 2020 09:22:31 GMT

Hi @Mathewbid,

I would have expected your phone to be with you by now.

Please get in touch with Customer Care so we can check the status of your order.

Thanks

James

Re: iPhone 12 pro 160gb

Mathewbid — Fri, 18 Dec 2020 09:29:05 GMT

I called customer services yesterday and the lady advised that I need to just wait, there is nothing EE could do as it is a problem with the supply. To be honest this is becoming a joke, I am paying for a new phone that I don’t have and no one can give me a update. All I keep getting is “it’s showing up to 28 days for delivery”. Well I know this but it’s been almost 2 months 😡

Re: iPhone 12 pro 160gb

James_B — Fri, 18 Dec 2020 09:39:20 GMT

Hi @Mathewbid,

I've sent you a private message. Please check you inbox and get back to me.

Thanks

James

Re: iPhone 12 pro 160gb

Mikey55 — Fri, 18 Dec 2020 11:12:40 GMT

As I said I have no landline or phone just left with Wi-fi could you pass this to customer service please,

Re: iPhone 12 pro 160gb

Katie_B — Fri, 18 Dec 2020 12:05:41 GMT

Hello @Mikey55.

I am unable to pass this over as our customer service team would need to speak to you to access your account/order for security.

Have you been able to try our online chat service?

Katie.

Re: iPhone 12 pro 160gb

Mikey55 — Fri, 18 Dec 2020 15:38:12 GMT

Hi James graphite or Black 128 gb last heard from EE was the 5th now sent same good news letter on the 15th December

Re: iPhone 12 pro 160gb

Mikey55 — Fri, 18 Dec 2020 23:21:17 GMT

Had order in since December 1st I have no landline only WiFi and desperately need the phone as it was supposed to w24 hours could someone please help me out here as I’m stuck on an iPhone 5! Thanks

Re: iPhone 12 pro 160gb

James_B — Sat, 19 Dec 2020 08:07:12 GMT

Hi @Mikey55,

The delivery guidance when you placed your order was 'dispatch within 28 days'.

Hope this helps.

James

Re: iPhone 12 pro 160gb

HH8888 — Sat, 19 Dec 2020 09:40:42 GMT

I ordered 27/11, only got estimated date today of 4-9 Jan, have Ben told they are processing pre orders first, so you could be in for a long wait