topic Re: iPad delivery in Archived Posts

iPad delivery

Janehard01 — Tue, 15 Dec 2020 18:51:48 GMT

Hi, I ordered the iPad Air 10.9 inch almost two weeks ago, and the only correspondence I've had was to say you were awaiting stock. Has there been any updates as I have had no communication from EE.

Re: iPad delivery

Jon_K — Wed, 16 Dec 2020 10:40:55 GMT

Hi @Janehard01.

Have you checked our online order tracker to see if there has been any movement with your order?

Jon

Re: iPad delivery

Janehard01 — Wed, 16 Dec 2020 11:02:58 GMT

The online order tracker just displays,

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

Re: iPad delivery

Jon_K — Wed, 16 Dec 2020 11:06:47 GMT

Thanks @Janehard01.

I'd recommend getting in touch with our our Customer Care team about this.

They will be able to access your account and give you an update.

Jon