topic Re: EE are liers in Archived Posts

EE are liers

Leanne2810 — Mon, 14 Dec 2020 09:00:51 GMT

I ordered the iPhone 12 Pro max 256gb in graphite on Thursday was promised Friday delivery phone never arrived rang ee up who then went on to promise me Monday delivery guess what the phone ain't even been picked and its not with dpd so won't be arriving today,, lost 2 days wages waiting for this phone to arrive and now to be told ee don't even have any stock of the iPhone 12's and apple ain't sent them any don't get why customers are promised when it's all lies just be honest EE u are clearly going to lose alot of customers me included I will be paying my contract off and moving else where doesn't cost anything to be honest with customers

Re: EE are liers

Katie_B — Mon, 14 Dec 2020 09:17:12 GMT

Hello @Leanne2810.

I am sorry to hear this is happening.

I would love to see if I can look into this further for you. If you are happy to proceed when you have a moment please respond to my private messgae.

Katie 🙂

Re: EE are liers

Leanne2810 — Mon, 14 Dec 2020 09:20:57 GMT

Inboxed you

Re: EE are liers

Waj1 — Tue, 15 Dec 2020 12:14:31 GMT

I agree with you. I have been waiting for mine since 22 of November. If it dont arrive in a few days i just not going to order it. I am just going to get a sim deal with vodaphone and buy the phone direct with apple as they do monty insatalments. Been with ee for 10 years

Re: EE are liers

Cloud09 — Tue, 15 Dec 2020 13:53:36 GMT

Same here @Leanne2810 . I posted about it over the weekend only to be told by the EE reps on here to 'phone customer services' which I have done and i'm no further forward. Still no phone and no indication of when I'll get it.

At least @Katie_B has tried to help.

Re: EE are liers

Leanne2810 — Tue, 15 Dec 2020 17:51:47 GMT

I cancelled mine and went into store I rang first and they had a few in stock so sorted it now,, try ring your local store not the ones in Argos like the big ones in town or shopping center Leeds had a few graphite and the blue

Re: EE are liers

Cloud09 — Tue, 15 Dec 2020 18:55:54 GMT

Thank you @Leanne2810 . I might try that. A manager got involved (though who knows whether they were actually a manager - i've been told so many porkies now) and they've cancelled and put through yet another order but lo and behold - no delivery text.

My posts on this forum are now being removed too.

Re: EE are liers

Mark_Norville — Tue, 15 Dec 2020 19:21:45 GMT

@Leanne2810 If you don't mind them chasing you, why bother paying your contract off?

Companies threaten you with legal action for ending your contract early, but they do not have a leg to stand on.

I ordered a phone on a special offer, I am past the cooling off period, if I don't get my promotion offer, then I will cancel the direct debit and allow them to chase me.

if more people stood up to these companies, then they would not be able to get away with blue murder.

If they take you to court for breach of contract, just explain that they breached their contract by not doing what they promised. Take loads of screen grabs, especially on the subject you are concerned about.

You can use this in a court of law, if they threaten you with bailiffs, as long as your windows or doors are not open, then the bailiff has no right for forced entry simply because it is a civil and not a criminal matter.

Sadly far too many complaints on this forum, I can accept one or two, but there are multiple complaints on the same issues, such as not getting orders, not getting promotion etc etc.

If I do not get my promotional offer come Jan, then the direct debit will be cancelled. The phone will be held until I am refunded the money that I have spent so far. If they want to go to court I have enough evidence now to work in my favour.

Make a stand for yourself, and other customers, the more people that stand up to these companies, then the less they will mess with consumers.

Regards

Mark

Re: EE are liers

ewanrw — Tue, 15 Dec 2020 19:37:45 GMT

Terribly bad advice unless you want your credit rating ruined. Follow the official complaints procedure, take it to deadlock etc, or they‘ll have enough evidence for it to work in their favour.

Re: EE are liers

Mark_Norville — Tue, 15 Dec 2020 19:48:14 GMT

@ewanrw I never said that it was a perfect solution. However, you can have your credit rating adjusted if you can prove that something is not your fault.

Failure to provide a service that you are paying for is enough grounds to seek legal action.

I am in a new contract, so I am past my 14 days cooling off period, however the reason why I got the phone in the first place, was for the special offer. I have no hesitation of cancelling my contract and the direct debit, I will give a reasonable time frame to resolve the issue, but I am not going to say, well ok I am going to keep paying you money when you can lie and cheat people into contracts with special offers.

I could promise you the World, if you just pay me £50 every month and never deliver, once your cooling off period is over.

All what I have seen so far on this forum are a lot of broken promises, and unhappy customers.

Regards

Mark

Re: EE are liers

ewanrw — Tue, 15 Dec 2020 20:10:17 GMT

There’s always one. I suggest you acquaint yourself with EE’s dispute resolution procedure.

Re: EE are liers

Mark_Norville — Tue, 15 Dec 2020 20:23:49 GMT

@ewanrw I honestly do not need to. However, if people are like sheep and allow themselves to be used and abused then yes they might need to.

However, I am too old to worry about bailiffs knocking at my door, so if I do not get what I pay for, then I walk. It is simple as that.

My broadband is with another company, and my phone line is not working, at first I was offered £5 compensation, then £10, I stuck to my guns and had a month free while the phone line is down.

My contract is over in five months, I was originally thinking of switching that over to EE, but the amount of complaints I am seeing then, it is kind of looking a bit dubious.

I also have to question the validity of some of the users, customer services in disguise or genuine customers?

Why would people want to hang around a forum for years? I know that I am only here until my promo is sorted, once that happens, then I am gone, but to hang around after is a bit suss

Regards

Mark

Re: EE are liers

bristolian — Tue, 15 Dec 2020 20:31:22 GMT

@Mark_Norville wrote:

Why would people want to hang around a forum for years? I know that I am only here until my promo is sorted, once that happens, then I am gone, but to hang around after is a bit suss

Some people may have an interest in the product or service that the forum is discussing, maybe they work in the industry but don't providing some "help" in their spare time.

Regular contributors on numerous forums across the web, all have their own reasons for doing so.

Re: EE are liers

ewanrw — Tue, 15 Dec 2020 23:49:54 GMT

“It is simple as that.”

Sure 👍🏼