topic Re: Iphone 12 pro max 512gb in Archived Posts

Iphone 12 pro max 512gb

JemimaSop871 — Sun, 13 Dec 2020 11:23:27 GMT

I'm interested to know of anyone has received their iPhone 12 pro max 512gb yet? I ordered mine in Pacific Blue over 3 weeks ago. Still says my order is on track but still no estimated delivery date. The scripted responses from EE are no help at all. Just wondered if this spec of phone actually exists 🤔

Re: Iphone 12 pro max 512gb

LeJarde — Sun, 13 Dec 2020 12:11:51 GMT

You are not alone, I as well as numerous others are having the same issues, I was told 24/48hrs delivery when I bought the thing and then it crept up 3-5days, 7-10 days, 14, 21 then 28. Basically EE don’t have them, they are literally selling something they don’t have. Many of us have complained but all we get is the standard scripted response, you’ll also find that if you complain too much your posts get removed. This one probably will be. I’m afraid it’s a case of call EE and cancel or hold on and hope it turns up this year, I personally think it’s going to be new year befor we start seeing them. Sorry for the bad news.

Re: Iphone 12 pro max 512gb

BrendonH — Sun, 13 Dec 2020 12:37:21 GMT

@LeJarde Apple are selling them and they don't have them to ship out.

Apple can't keep up with demand and they are finding it hard to get parts to manufacturer them due to the pandemic.

Re: Iphone 12 pro max 512gb

LeJarde — Sun, 13 Dec 2020 12:57:50 GMT

I’m fully aware of the issues apple are having at this time, however this is no excuse. Apple cannot be held responsible for EE selling product that they cannot deliver in a reasonable time frame. EE Shouldn’t of started selling them until they had sufficient stock. Very poor business model if your long term goal is customer retention, however I feel customer retention isn’t EE’s goal, it’s all about profit and not customer satisfaction.

Re: Iphone 12 pro max 512gb

ChrisGlynn — Sun, 13 Dec 2020 14:08:26 GMT

I ordered a 12 Pro, Pacific Blue 128Gb and gave up near the end of the 21-day suggested wait (having seen people on here, who’d ordered weeks before me, still not getting delivery) and sourced a 256Gb model from an Apple store.

I made sure I could cancel my EE phone order beforehand and switched to a SIM-only contract.

Didn’t check how easy it was to get a 512Gb version from Apple and I had to stalk the availability from them over a few days but as I had already flogged my XR, I needed a replacement - pronto.

It was an option that worked for me and the guy at the Apple store said even he’d had to wait three weeks to get one himself.

May be of use 👍

Re: Iphone 12 pro max 512gb

BrendonH — Sun, 13 Dec 2020 14:22:46 GMT

@LeJarde if we go by what you state then Apple should sell them either.

The stock is not held at EE. They come straight from Apple to you.

It's not EEs fault Apple can't keep up with demand.

This happens every single year with an iPhone launch and yet every year you Apple people are very surprised by the matter.

Re: Iphone 12 pro max 512gb

ChrisGlynn — Sun, 13 Dec 2020 14:54:50 GMT

Yeah. ‘You Apple people...’ 🙄

Re: Iphone 12 pro max 512gb

LeJarde — Sun, 13 Dec 2020 15:01:48 GMT

I’ve never had an issue as severe as this. Simple as. End point sales! Read up on it. EE have an obligation to ensure that they have adequate supply to meet demand. If Apple can’t produce, then EE must ensure that they only sell what product they can literally get their hands on. Apple as a manufacturer have a commitment to manufacture and provide, EE are responsible for what they sell. Ultimately EE are responsible to the end user, Us.

Re: Iphone 12 pro max 512gb

BrendonH — Sun, 13 Dec 2020 15:29:18 GMT

You need to read up on manufacturing and supply and demand

EE doesn't know how many they are going to get from Apple.

EE can order 1000 but only end up receiving 500.

That's only 50% of what they asked for.

It's all down to Apple and how they produce the phones and how they ship them out. EE are tied in this respect.

Again you need to be looking at Apple. You say EE shouldn't sell stuff they physically do not have but Apple are doing just that.

I can go on the Apple site right now and order an iPhone 12. It ain't in stock I won't receive it anytime soon.

This is business and it may not be to your liking but sorry that's how it goes.

Re: Iphone 12 pro max 512gb

LeJarde — Sun, 13 Dec 2020 15:32:23 GMT

So Ee shouldn’t be selling what they don’t have, using your argument, if they ordered 1000, only recieved 500, they should issue the 500, apologise to the other 500, STOP SELLING, issue the outstanding 500 upon receipt then when surplus become available resume sales. End of argument. Any other pearls of wisdom EE sap?

Re: Iphone 12 pro max 512gb

BrendonH — Sun, 13 Dec 2020 15:44:57 GMT

You just don't get it do you?

Apple are doing this exact same thing right now so what you are saying is everywhere should just stop selling the iPhone?

This is business and how this works. It's how it's always been for Apple. It's how they do things it's how they always will.

If you don't like it cancel your order and go elsewhere where you'll have the same issue but be further back in the queue.

Re: Iphone 12 pro max 512gb

wardi — Sun, 13 Dec 2020 16:18:35 GMT

Well said Brendon! It is the same/similar with Glastonbury tickets and London Marathon places - there are simply not enough to go around (supply and demand again!). Every year people complain, moan & say it's not fair. At least with phones & gaming customers WILL get what they want eventually as long as they are patient. Patience, however, seems in short supply in this market.

Re: Iphone 12 pro max 512gb

LeJarde — Sun, 13 Dec 2020 16:30:33 GMT

It’s not about patience. Read the posts. It’s about being blatantly lied to in order to get the sale. Being told your phone will be with you within 24/48 hours then after weeks of calls still not having a phone, all the while EE site claiming it is still in stock. This has been changed over last few week to confirm “up to 28 days delivery” however it still claim they are in stock and sales are still telling people 24/48 hrs. They told my son on Friday he would have his Sat or Mon, blatant lies, only when your cash has gone do you get the truth. That’s what the complaints are about, nothing to do with patience, I’ve been waiting a long time, I’ve paid, I understand business, I’m in “business” it’s lying I can’t abide, and suck ups trying to defend poor business ethics.

Re: Iphone 12 pro max 512gb

BrendonH — Sun, 13 Dec 2020 16:44:16 GMT

No suck up here.

I don't buy my phone's from EE they only have me on a sim only contract.

I get my phone's direct from Samsung. But they have the same policy as Apple can't keep up with demand either.

It's business which you don't seem to get at all

Places don't just stop selling phones because Apple can't keep up with demand.

No one guarantees phones on certain dates anyway. If you read the T&C's it's all estimates and the word usually is used a lot.

Not you'll have it.

Re: Iphone 12 pro max 512gb

LeJarde — Sun, 13 Dec 2020 17:49:00 GMT

If you buy your phones direct from source, how can you make such remarks about not promising delivery times? I suggest you listen to those who have been made this promise by EE. Stick to facts not your own conjecture. Read all the posts.

Re: Iphone 12 pro max 512gb

BrendonH — Sun, 13 Dec 2020 17:05:36 GMT

Because as I have said and you seem to skip over instead of reading my whole post.

The phones come straight from manufacturers. EE are not holding onto them.

The timeframe is the same regardless if you buy direct from source or from EE.

It's BUSINESS if you care to actually understand it.

Re: Iphone 12 pro max 512gb

Cloud09 — Tue, 15 Dec 2020 13:49:31 GMT

Unfortunately @LeJarde this is exactly my experience too. I've been lied to 3 times now with an EE Manager apologising (at least) to me for the whole mess.

I've got no problems with waiting - as long as my expectations are managed and I'm not lied to. This is what good businesses do.

Re: Iphone 12 pro max 512gb

LeJarde — Tue, 15 Dec 2020 13:55:06 GMT

I’m glad I’m not alone in this thought, as I say it’s about transparency.