topic Re: To receive the voucher code in Archived Posts

To receive the voucher code

Felicity5 — Sat, 12 Dec 2020 18:32:13 GMT

I have been trying to receive my perk code as I work for the NHS

when I login I receive this message-

Your account has been deactivated as your registration was not completed within the allowed time frame.

please can you help as I have just purchased a contract iphone

Thank you

Felicity

Chris_B — Sat, 12 Dec 2020 18:38:43 GMT

@Felicity5 Unfortunately you can not add a discount after you have a new contract you have to apply the discount at the time of upgrading.

Felicity5 — Sat, 12 Dec 2020 18:42:24 GMT

They told me I have 30 days to give them the voucher code then they change the direct debit amount.

Felicity5 — Sat, 12 Dec 2020 18:52:56 GMT

They told me I have 30 days to give them the voucher code then they change the direct debit amount.

can anyone help me get the code. My HR department know about the discount but do not know the code

Alex_S — Sun, 13 Dec 2020 11:17:04 GMT

Welcome to the community 🙂

Did you complete your upgrade with our Customer Care Team? The discount usually needs to be added at the point of sale or upgrade.

I have sent you a private message to gain some further information regarding your EE Perk Account.

Alex 🙂

Felicity5 — Sun, 13 Dec 2020 20:58:55 GMT

Hi Alex

thank you for your help my email address I used is xxxxxxxxxxxx@xxxxxxxxxx

when I originally registered I had my security I’d used for verification.

I do hope you can help me.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Chris_B — Sun, 13 Dec 2020 20:20:15 GMT

@Felicity5 This is a public forum do not post your private info on here.