topic iPhone 6s EE contract in Archived Posts

iPhone 6s EE contract

MD42 — Sat, 12 Dec 2020 15:44:48 GMT

iPhone is on 24 month contract and only in month 15. It has stopped working after overheating and won’t charge. Have tried holding down the buttons to reset and plugging in computer - absolutely nothing. What do I do next?

Re: iPhone 6s EE contract

Northerner — Sat, 12 Dec 2020 15:58:30 GMT

Hi @MD42

Have you contacted Apple support or your local Apple store?

https://support.apple.com/en-gb/contact

Thanks

Re: iPhone 6s EE contract

Alex_S — Sun, 13 Dec 2020 09:47:17 GMT

Hi @MD42,

Welcome back to the community 🙂

I can see that @Northerner has already given you some great advice. Did you have a chance to contact Apple yesterday?

Our Tech Guru Team will also be able to complete a diagnostic on your account.

Alex 🙂

Re: iPhone 6s EE contract

MD42 — Sun, 13 Dec 2020 12:59:47 GMT

I did and they were not helpful as the phone is out of their warranty period. Just said I would need to buy a new phone.
I have been into EE today and spoken to someone.
Thank you

Sent from my iPhone