topic Re: iphone charger 6s in Archived Posts

iphone charger 6s

emanpen2020 — Sat, 10 Oct 2020 12:26:38 GMT

iphone charger very erratic one minute charges next very low OR cones up with message: accessory not suitable- i have had the 6s 1.5 years and been disappointed with battery charging - even had this phone sent to Apple die assessment as to why and informed that problem with battery & various other things - anyone else has encountered with this problems- i have spent more on battery charger 🔌 since having i6s .......... help

Re: iphone charger 6s

wardi — Sat, 10 Oct 2020 13:54:52 GMT

I'm curious to know - if Apple did find a problem why didn't they try to fix it? If you have had the same problem with two chargers it would suggest a fault with either the charging circuit or the battery itself.

Re: iphone charger 6s

S_B — Wed, 09 Dec 2020 06:32:01 GMT

My phone is a similar age and battery is erratic and dies a couple of times a day now. I phoned Apple support who ran diagnostics etc. They did mention iPhone 6s battery are old and not that good at coping with the new iOS update, however my battery was disappearing quicker than expected. Apple warranty is only a year, so they suggested I contact EE to see if they could help.

Re: iphone charger 6s

Katie_B — Wed, 09 Dec 2020 08:47:42 GMT

Hello @S_B.

Thanks for coming to the community.

If you wish for a full diagnostics to be completed by EE I would recommend giving our technical care team a call.

Katie 🙂

Re: iphone charger 6s

S_B — Fri, 11 Dec 2020 20:52:25 GMT

Thanks Katie - do you know what number to contact them on?

Re: iphone charger 6s

James_B — Sat, 12 Dec 2020 08:12:35 GMT

Hi @S_B,

Please see ee.co.uk/help/help-new/get-in-touch.

Thanks

James