topic Re: Trade in in Archived Posts

Trade in

Kirsty54 — Wed, 25 Nov 2020 07:35:45 GMT

Can anyone help please I’ve received an email saying that my iPhone XS what I was trading in for cash has not been received, I posted the phone on the 20/11/2020 and paid for the special delivery, have got the order tracking number. Checked the tracking of the phone and it was delivered on 23/11/2020

Re: Trade in

wardi — Wed, 25 Nov 2020 08:33:36 GMT

If you can reply to the email do so and inform them of the delivery method and tracking number confirming delivery.

Re: Trade in

Kirsty54 — Wed, 25 Nov 2020 08:38:20 GMT

I have done thank you 😊

Re: Trade in

Fraz1981 — Fri, 11 Dec 2020 09:27:11 GMT

I have had the same... Looking online it seems the company that EE "Partner" with doesn't have a great track record with this:

https://uk.trustpilot.com/review/www.brightstar.com

Did yo get your sorted?

Re: Trade in

Kirsty54 — Fri, 11 Dec 2020 11:19:49 GMT

I did yeah after speaking to someone on the online chat and emailing the company with my reference number and tracking number, it was sorted in a few days