topic Re: iPhone 12 Pro delivery update in Archived Posts

iPhone 12 Pro delivery update

khan_159 — Sun, 29 Nov 2020 16:26:56 GMT

Can someone please give me an update on the phone upgrade. I ordered my upgrade on the 5th November and thought I would get a straight forward delivery for it. How we I’m waiting for more than 3 weeks now and still no update received from EE on when I’ll receive my phone. Every time I call EE helpline I get a different response. First it was the phone will be dispatched in 14 days. Than it was 28 days. Now they don’t even know. This is becoming a joke and disrespectful by EE. If you don’t have the phone you shouldn’t advertise it anymore. Take it off the webpage until there is more stock.

Re: iPhone 12 Pro delivery update

ElLusto — Sun, 29 Nov 2020 18:58:53 GMT

I'm afraid you're in the same position as alot of us buddy. EE are waiting for Apple to deliver the stock and then backfilling orders on a first come first serve basis.

Out of interest what colour/storage did you go for?

Re: iPhone 12 Pro delivery update

khan_159 — Sun, 29 Nov 2020 19:40:42 GMT

I ordered myself the iPhone 12 Pro 256GB in Pacific Blue. Waiting for the phone since the 5th November now and no update at all. Every time I call I get a different excuse from them

Re: iPhone 12 Pro delivery update

CraigT77 — Sun, 29 Nov 2020 20:42:23 GMT

I'm in the same position. I ordered my 12 pro 256gb graphite on the 4th November and still no news.

Re: iPhone 12 Pro delivery update

gurpreettaqk123 — Sun, 29 Nov 2020 21:46:58 GMT

i ordered my iPhone 12 pro 256gb gold on the 26th October. Still haven’t had my phone yet.

so guessing it will be a longer wait for you guys. Been told I’d only wait a max of 7 days as of the 2nd dec so let’s see

Re: iPhone 12 Pro delivery update

ChrisGlynn — Sun, 29 Nov 2020 22:01:16 GMT

As a brand new EE customer, this is really disappointing.

I realise the business is at the mercy of Apple, as far as stock levels are concerned, but it really should be putting out an update on the situation on these forums to explain the delay.

There are numerous threads, asking the same question and at least people would all be brought up to speed.

Come on EE.

Re: iPhone 12 Pro delivery update

khan_159 — Sun, 29 Nov 2020 22:34:01 GMT

If they don’t have any stock, they should stop taking any orders for now. This is just disrespectful to the customer and by each day it’s getting more disrespectful. I can understand that there can be a shortage in stock but you need to let the customer know and work with them.

Re: iPhone 12 Pro delivery update

Christopher_G — Mon, 30 Nov 2020 11:39:23 GMT

Hi all.

Welcome to the community, to those who've recently joined.

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 256GB Graphite, iPhone 12 Pro 256GB Gold and iPhone 12 Pro 256GB Pacific Blue on a first come first serve basis and are working with Apple to get them to you as soon as possible.

We are sorry for the delay.

Chris

Re: iPhone 12 Pro delivery update

CraigT77 — Mon, 30 Nov 2020 11:52:51 GMT

@Christopher_G thanks for the update but what if like to know is... Was that the scenario when I ordered on the 4th? If so why was I given a specific timeframe (like others) of within 21 days?

That places expectation on delivery and when it's not met just causes frustration.

If I'd been given that information at point of order it would have lowered my expectations or even made me think about ordering another product.

The waiting isn't the issue... It's the information that has been given throughout by EE that is annoying people and the apparent lack of transparency.

Re: iPhone 12 Pro delivery update

Hannah07897 — Mon, 30 Nov 2020 13:21:33 GMT

How about the 128GB models? Same issue?

Re: iPhone 12 Pro delivery update

ChrisGlynn — Mon, 30 Nov 2020 15:00:25 GMT

@Christopher_G - Does your update apply to the other 12 pro models with different capacities too? Is there a better supply of the 256Gb models v the 128Gb version?

Good to get an update but it would be useful to know if there is any further breakdown available.

I'm waiting on a 12 Pro Pacific Blue 128Gb, for the record...

Re: iPhone 12 Pro delivery update

ewaglab1993 — Mon, 30 Nov 2020 14:57:43 GMT

I ordered mine of on the 6th of November (Pacific Blue 128bg) and I am way over 21 days expected delivery with no news apart from "Your Order is on Track" from EE. No EE, it is not on track and your communication is very poor and I am very disappointed.

I have been calling and contributing in the community for a while now and no clear answers. I will wait until the end of this week and escalate again as EE should really look into compensating people for overselling on the product which is not even in stock.

Re: iPhone 12 Pro delivery update

Sansu1109 — Mon, 30 Nov 2020 15:38:50 GMT

Totally agree with my fellow disappointed customers here.

I find it wholly comical that the initial emails from EE suggest that there will be further contact should the order be delayed etc. I have received nothing at all. It actually says:

"Depending on stock levels, delivery may take a little longer than expected, but we will let you know by email/text if this happens."

I have had to go hunting for a reason why my order is delayed. Its terrible customer service.

What makes it worse is having to watch these ridiculous adverts with Rita Ora advertising a phone that I have paid for but never received.

Re: iPhone 12 Pro delivery update

ChrisGlynn — Mon, 30 Nov 2020 16:14:49 GMT

Just come off the phone to EE and was told that they are no longer taking orders for them.

Might have been a shrewd move a week or more ago.

Re: iPhone 12 Pro delivery update

ewaglab1993 — Mon, 30 Nov 2020 16:23:47 GMT

@ChrisGlynn Did they mention anything about the stock, can we expect our phones soon?

Re: iPhone 12 Pro delivery update

Sansu1109 — Mon, 30 Nov 2020 16:30:22 GMT

@ChrisGlynn what a surprise! clearly not a reactive organisation are they! I get that COVID might have an impact on the bulk delivery etc, but why continue to sell stock that you know you are not going to have.

And to not communicate with your customers who have paid for their phone/upgrade, its just poor service.

They were quick to take the money out of my account though 🙄

Re: iPhone 12 Pro delivery update

ChrisGlynn — Mon, 30 Nov 2020 16:45:46 GMT

@ewaglab1993 No update on delivery times, sadly. No clue.

Re: iPhone 12 Pro delivery update

ChrisGlynn — Mon, 30 Nov 2020 16:48:53 GMT

Agreed that they should have reacted quicker than they have - think they are getting a big hand-off from Apple who definitely have all kinds of component shortages and underestimated the appeal of the 12 Pro - big time.

Annoying.

Re: iPhone 12 Pro delivery update

CraigT77 — Mon, 30 Nov 2020 17:04:20 GMT

After seeing your update about your call with EE I thought I'd check the website...

Surprise surprise you can still order! 128gb pro's are order now get delivery within 28 days.

The 256gb and 512gb pro's are order now and get delivery when we get stock from our supplier!

So despite all this mess and all these angry people STILL waiting on phone deliveries it looks like they are STILL happy to take more orders/money from even more people.

I've been with EE for years but I've found all this to be shocking quite frankly.

Re: iPhone 12 Pro delivery update

ChrisGlynn — Mon, 30 Nov 2020 17:10:31 GMT

@CraigT77 I've only just joined - hoping it's a one-off problem. Hoping...