topic Re: Missing iPhone 12? Going to move to O2 in Archived Posts

Missing iPhone 12? Going to move to O2

ed_tunnicliffe — Tue, 08 Dec 2020 17:46:34 GMT

I've been waiting a month for my new iPhone and getting no information from EE...no one answers the phone.

How do I cancel my order?

My partner is with O2 and received theirs within a couple of days. If anyone has any better solutions I'd be happy to hear?

Cheers, Ed

Re: Missing iPhone 12? Going to move to O2

ed_tunnicliffe — Tue, 08 Dec 2020 17:50:46 GMT

I have now been charged for a phone I don't have? This is ridiculous

Re: Missing iPhone 12? Going to move to O2

CraigT77 — Tue, 08 Dec 2020 18:54:28 GMT

@ed_tunnicliffe I feel your pain! I've been waiting 5 weeks for my upgrade iPhone 12 pro!

When you say you've been charged, is it a new contract and they've taken the first monthly payment even though youve not got the phone yet? 😱

Re: Missing iPhone 12? Going to move to O2

Tammy1707 — Tue, 08 Dec 2020 18:58:51 GMT

I done my upgrade on the 1st December, was told the phone would be dispatched within the next 28 days. Not had an order number etc threw. I've ordered the 12 Pro 128 (I think) GB in graphite.. won't hold my breath for delivery anytime soon?

Re: Missing iPhone 12? Going to move to O2

CraigT77 — Tue, 08 Dec 2020 19:00:44 GMT

@Tammy1707 no I wouldn't. You may be lucky but I ordered my 12 pro graphite 256gb on the 4th November and still waiting...

Re: Missing iPhone 12? Going to move to O2

Tammy1707 — Tue, 08 Dec 2020 19:03:45 GMT

@CraigT77 wow! That is some wait. I have the smaller GB I think its 128 I can't remember to be honest. Does anyone actually know what the hold up is? I'm changing over to iPhone from having Samsung, I need to go and buy a plug as well, as the iPhone doesn't come with one?

Re: Missing iPhone 12? Going to move to O2

CraigT77 — Tue, 08 Dec 2020 19:10:41 GMT

@Tammy1707 Apple have been caught out by the demand and they have issues with some chip shortages apparently. I'm moving from Samsung/Android too so yea I need a usb c plug lol

Re: Missing iPhone 12? Going to move to O2

Tammy1707 — Tue, 08 Dec 2020 19:14:16 GMT

I honestly thought my friend was having me on when they told me to get a plug, I rang EE and was.confirmed to by my own haha. See when I rang for my upgrade the person I spoke with on the phone told me that apple had a lorry stollen with millions of phones, and now its a mad dash to restolk again. I've been keeping an eye on the community for chat, doesn't seem to be anything on the device I've ordered. Madness this though

Re: Missing iPhone 12? Going to move to O2

CraigT77 — Tue, 08 Dec 2020 19:37:20 GMT

That lorry was in the news!! It probably hasn't helped things lol