topic Re: 12 Pro Max delay? in Archived Posts

12 Pro Max delay?

thatmouthybrit — Mon, 30 Nov 2020 20:11:51 GMT

Hi,

I ordered a pro max yesterday and was advised it would be delivered today as the model I chose was in stock.

Silver, 512gb.

The phone never arrived. Any help would be appreciated.

Re: 12 Pro Max delay?

Chris_B — Mon, 30 Nov 2020 20:47:35 GMT

@thatmouthybrit this is a public forum that has no access to your account. You need to call customer services about this.

Re: 12 Pro Max delay?

thatmouthybrit — Mon, 30 Nov 2020 21:12:41 GMT

It was more to find out how long other people have waited.

Re: 12 Pro Max delay?

LeJarde — Mon, 30 Nov 2020 23:56:20 GMT

I ordered the iPhone 12 pro max 512gb on Friday. Was also told it was in stock and I'd have it within 24hrs. Called ee today ( Tuesday) as I've received nothing and the tracker now says "pre-order confirmed" and I have been told it's not in stock and it could be a month. The odd thing is the ee site is still saying it's in stock and available for immediate dispatch?!?!

Re: 12 Pro Max delay?

James_B — Tue, 01 Dec 2020 10:32:42 GMT

Hi @thatmouthybrit,

That model is currently in stock. Have you received any tracking information via text yet?

Thanks

James

Re: 12 Pro Max delay?

James_B — Tue, 01 Dec 2020 10:33:30 GMT

Hi @LeJarde,

Welcome to the EE Community. 🙂

Which colour did you order?

Thanks

James

Re: 12 Pro Max delay?

LeJarde — Tue, 01 Dec 2020 10:39:08 GMT

The graphite grey iPhone 12 pro max 512gb. Still showing as in stock today!

Re: 12 Pro Max delay?

James_B — Tue, 01 Dec 2020 10:49:27 GMT

Hi @LeJarde,

That model is currently showing as 'Available to order. Expect dispatch within 28 days'. Where did you see it was in stock?

Thanks

James

Re: 12 Pro Max delay?

LeJarde — Tue, 01 Dec 2020 11:03:33 GMT

Re: 12 Pro Max delay?

LeJarde — Tue, 01 Dec 2020 11:04:16 GMT

This screen shot has just been taken. Showing as "in stock"

Re: 12 Pro Max delay?

LeJarde — Tue, 01 Dec 2020 11:11:38 GMT

To be honest it's getting annoying now, it's really quite simple, the phone is either "in stock" or "not in stock" if it's in stock then send the bloody thing. If it's not in stock then say so on the site. It's all about transparency,

Re: 12 Pro Max delay?

James_B — Tue, 01 Dec 2020 11:11:52 GMT

Hi @LeJarde,

Your screen shot shows the messaging that advises dispatch can take up to 28 days.

Thanks

James

Re: 12 Pro Max delay?

LeJarde — Tue, 01 Dec 2020 11:16:02 GMT

Why would dispatch be 28days for an "in stock" item? Easy it's not in stock! Disappointed with ee sales team, blatent false selling tactics.

Re: 12 Pro Max delay?

Heisenborg — Tue, 08 Dec 2020 03:56:16 GMT

Hi @James_B , is @LeJarde going to get any reply on this?

Why does EE declare an item as in stock if not actually available?

Shouldnt the website says "limited stock" or just "dispatched withing 28 days-expect delays" but no "in stock"?