topic Re: Where is my iPhone 12 Pro? in Archived Posts

Where is my iPhone 12 Pro?

ddrago02 — Sat, 07 Nov 2020 12:15:51 GMT

Pretty self explanatory. I ordered last Monday (26th of Oct) and it said dispatched within 14 days. Well the 14 day period ends on Monday and my order status still shows "Awaiting Confirmation".

Was it late for anyone else? Whats your experience?

Re: Where is my iPhone 12 Pro?

Omar0148 — Sat, 07 Nov 2020 12:33:32 GMT

I placed an order for the same on 25 October and received a text of the delivery order on 1 November and am still awaiting.

I called EE for an explanation, but they did not have much information about my order except asked me to contact DPD for an update.

Not happy with the delivery at all😒

Re: Where is my iPhone 12 Pro?

ddrago02 — Sat, 07 Nov 2020 12:49:31 GMT

Thats interesting.. You ordered 1 day earlier and got a message from DPD.. lol They're a week late for me then.

Do you have a tracking number at least, so you can track it?

Re: Where is my iPhone 12 Pro?

Schockwave — Sat, 07 Nov 2020 13:13:05 GMT

When pre-ordering my IPHone 12 Max Pro this morning, I spoke about the problems of customers not receiving the phones or updates, but this is down to Apple messing them about, and elsewhere, have heard that Apple are having problems receiving parts for the pro and that there is a delay in delivering stock unfortunately. It is frustrating for EE and all other networks not receiving enough stock I am sure and customers not receiving their orders.

Re: Where is my iPhone 12 Pro?

mbdrake76 — Sat, 07 Nov 2020 13:48:10 GMT

@Schockwave wrote:
When pre-ordering my IPHone 12 Max Pro this morning, I spoke about the problems of customers not receiving the phones or updates, but this is down to Apple messing them about, and elsewhere, have heard that Apple are having problems receiving parts for the pro and that there is a delay in delivering stock unfortunately. It is frustrating for EE and all other networks not receiving enough stock I am sure and customers not receiving their orders.

Apparently, it's so bad, Apple is having to cannibalise parts from the iPad Pro to complete manufacturing due to the lack of available parts

(source: https://www.macrumors.com/2020/11/05/iphone-12-facing-power-management-chip-shortage/)

Re: Where is my iPhone 12 Pro?

Michaelday123 — Sat, 07 Nov 2020 13:56:36 GMT

Mine says the same waiting confirmation and IV been waiting for 16 days now and still nothing

Re: Where is my iPhone 12 Pro?

ddrago02 — Sat, 07 Nov 2020 14:15:48 GMT

Well thats just wonderful.. You would expect more from Apple, supply chain issues or not..

Re: Where is my iPhone 12 Pro?

connorpowell — Sat, 07 Nov 2020 22:55:06 GMT

I think we all need to realise that there is a pandemic going on, and we are now in another national lockdown.

It really isn’t anyone’s fault.

I had originally ordered my iPhone 12 Pro on the 25th and had no updates other than an email saying they’re all delayed; with my expected delivery being up to 14 days.

My only advise is, if you don’t want to wait for it - cancel your order and but it outright from someone on eBay; the demand will certainly increase the sales price but atleast you won’t have to wait.

I’m still waiting, but I understand no matter how much you complain it won’t make things come any quicker 😄

If you’ve been waiting since before the 25th; I’d recommend contacting EE.. especially if you placed the order online - your order might not even be placed properly 😂

Re: Where is my iPhone 12 Pro?

jungleboysteve — Sat, 07 Nov 2020 23:30:21 GMT

I ordered iPhone 12 pro on the 17th Oct... still no sign of it and the order status still says ‘Sorry, we can't show your order details right now.”

No info from EE when I called other than I would get a text from DPD when it’s ready to ship.

😕

Re: Where is my iPhone 12 Pro?

Joshg122 — Sun, 08 Nov 2020 12:45:55 GMT

@connorpowell Sorry I can't agree with that, I think everyone here is aware there is a pandemic going on except EE because they insist on giving delivery estimates when they don't even know if they can fulfil them. I personally, and I think others too, wouldn't have minded or even ordered if they couldn't provide a delivery estimate.

It's irresponsible and the fault fully lies with them, take the delivery estimates off or increase them drastically, all they are doing is causing hassle for their CS team.

I'm now 2 days over my 14 day dispatch time, am I frustrated my phone isn't here yet? No. Am I frustrated I was told my phone would be here by now? Yes.

Re: Where is my iPhone 12 Pro?

ddrago02 — Sun, 08 Nov 2020 13:24:58 GMT

agree with @Joshg122 here.. if they cant guarantee a delivery within the timeframe they specify on the item, they should just say what they say on the grey iphone "as soon as we can"

stop playing the pandemic card..

Re: Where is my iPhone 12 Pro?

Kbeg8880 — Sun, 08 Nov 2020 16:13:14 GMT

I ordered the 12 pro 128gb in gold on 19th October and order status still says awaiting confirmation on delivery date

Re: Where is my iPhone 12 Pro?

Leanne_T — Mon, 09 Nov 2020 10:11:14 GMT

Morning everyone,

Can you let me know the iPhone model, colour and size you have ordered?

Also, the date you placed your order?

Speak soon 🙂

Leanne.

Re: Where is my iPhone 12 Pro?

Mariustocu — Mon, 09 Nov 2020 11:57:41 GMT

Hi, i've preordered the 12 pro blue 128gb on 19th and got order confirmation on 26th. I was told on 26th that phone should i arrive in 7 days but then order status changed to expected delivery between 9-14th November.

Now the order status has changed back to order contirmed, i am actually so confused and **bleep** with ee as there is no clear information around whats happening and when i ll have my phone...

Re: Where is my iPhone 12 Pro?

ddrago02 — Mon, 09 Nov 2020 10:21:33 GMT

Hey @Leanne_T ,

I've ordered the blue iPhone 12 Pro 128gb on the 26th of October, got the confirmation from EE on the same day and when I ordered, it said expect dispatch within 14 days. Today is the 14th day but the order status is still "Awaiting Confirmation".

Thanks

Re: Where is my iPhone 12 Pro?

Leanne_T — Mon, 09 Nov 2020 10:23:46 GMT

Hi @Mariustocu @ddrago02

Thanks for coming back to me.

Have you downloaded the DPD app to see if you have a delivery scheduled?

Could you check to see if you have any emails from DPD?

Thanks 🙂

Leanne.

Re: Where is my iPhone 12 Pro?

ddrago02 — Mon, 09 Nov 2020 10:24:48 GMT

I haven't got any texts or emails from DPD yet. Should I download their app regardless?

Re: Where is my iPhone 12 Pro?

Leanne_T — Mon, 09 Nov 2020 10:28:14 GMT

Thanks for checking @ddrago02

If you can please check the app and see if this shows any deliveries.

Have you had any texts from EE regarding your price plan changing?

Thanks 🙂

Leanne.

Re: Where is my iPhone 12 Pro?

ddrago02 — Mon, 09 Nov 2020 10:34:06 GMT

Just checked the DPD app, it has no parcel activity and I never received anything from EE other than the original confirmation email on the 26th.

Re: Where is my iPhone 12 Pro?

Leanne_T — Mon, 09 Nov 2020 10:39:30 GMT

Thanks @ddrago02

Can you let me know if you get a text or email from DPD today about your delivery?

Thanks 🙂

Leanne.