topic Re: I recently upgraded in Archived Posts

I recently upgraded

Lucie12 — Thu, 03 Dec 2020 11:44:22 GMT

I recently upgraded and I’m confused on how to send my old phone back, I thought I was meant to receive something to send it back in?

Christopher_G — Thu, 03 Dec 2020 14:04:09 GMT

Welcome to the community.

Did you choose the trade in option when selecting the price plan?

Chris

Lucie12 — Thu, 03 Dec 2020 16:28:27 GMT

Yes I did

Christopher_G — Thu, 03 Dec 2020 16:31:03 GMT

OK thanks @Lucie12

I'd recommend speaking to our Mobile Care team to see if they're able to check the order.

Let us know how you get on.

Chris

Lucie12 — Thu, 03 Dec 2020 16:49:55 GMT

I can’t get through to anyone when I ring, I’ve already tried

Christopher_G — Fri, 04 Dec 2020 07:54:13 GMT

I've sent you a private message to get some information from you, @Lucie12.

Chris