topic Re: ordered Iphone but no tracking in Archived Posts

ordered Iphone but no tracking

goosers — Wed, 02 Dec 2020 17:45:32 GMT

have ordered an upgrade on my current contract with a new iphone 11, I have recieved a confirmation email but nothing else. I enter the details on the EE order tracker but it just says we cannot give an update

Re: ordered Iphone but no tracking

Christopher_G — Thu, 03 Dec 2020 08:17:09 GMT

Hi @goosers

Welcome to the community.

When did you order your upgrade?

Can you tell me which version you chose? Please include the colour and memory size.

Thanks

Chris

Re: ordered Iphone but no tracking

goosers — Thu, 03 Dec 2020 08:24:03 GMT

I ordered the phone on monday

the iPhone 11 white 64gb

10gb data a month

with a student discount

@Christopher_G

Re: ordered Iphone but no tracking

Christopher_G — Thu, 03 Dec 2020 08:29:48 GMT

Thanks @goosers

The delivery guidance for that model at the moment is that it's out of stock and we'll deliver as soon as we receive more from the manufacturer.

If you'd like to discuss or amend your order, I'd recommend speaking to our Mobile Care team on 150.

Chris