topic Re: iPhone 12 Pro Return in Archived Posts

iPhone 12 Pro Return

kieran_hathway — Mon, 30 Nov 2020 17:18:38 GMT

Hello,

I'm thinking about whether to retune my iPhone 12 Pro and it's only been nearly a week since I received it. Would EE accept my return if I've taken the cellophane wrap off the box and the protective paper off the front of the screen?

Thank You

Re: iPhone 12 Pro Return

Chris_B — Mon, 30 Nov 2020 17:21:37 GMT

@kieran_hathway You have a 14 day cooling of period from receiving the device. You’ll have to call customer services to inform them you don’t want it.

Re: iPhone 12 Pro Return

kieran_hathway — Mon, 30 Nov 2020 17:40:22 GMT

What does cooling off period mean?

Re: iPhone 12 Pro Return

Chris_B — Mon, 30 Nov 2020 17:46:09 GMT

@kieran_hathway A cooling of period is a set length of time in which you can inform EE you don’t want the device, in this case you have 14 days from when you receive the device. After 14 days you can not say you don’t want it and the device/contract must be honoured until the minimum term date. Your minimum term data is 24 months from when you agreed to the contract.

if you’ve had the device for 7 days you only have 7 days left to inform EE you don’t want it. Don’t leave it till the last day though and do not damage the device is any way or EE will not take it back without you paying for it.

Re: iPhone 12 Pro Return

ElLusto — Mon, 30 Nov 2020 19:57:50 GMT

@kieran_hathwayout of interest why do you want to return it?

Re: iPhone 12 Pro Return

kieran_hathway — Mon, 30 Nov 2020 20:30:22 GMT

I love the phone, but had the XR before which is the same screen size and larger body. I want a new phone which feels very different to make it worth it. A few years back I had the 7 plus and loved the larger screen. Are you considering to buy?

Re: iPhone 12 Pro Return

ElLusto — Mon, 30 Nov 2020 20:34:21 GMT

@kieran_hathway already ordered mine on 10/11 - enduring the long wait to get it delivered..

I moved away from apple for a while but am keen to get back (got a huawei mate 20 pro at the moment)

Re: iPhone 12 Pro Return

Chris_B — Mon, 30 Nov 2020 20:46:44 GMT

@kieran_hathway You do know that the 12 pro has a larger screen (6.1 inch) then the 7+ (5.5 inch) In fact so does the 12. The current iPhones with a smaller screen than the 7 plus is the current SE (4.7 inch) and and the 12 mini, the 12 mini is 5.4 inch.

Re: iPhone 12 Pro Return

kieran_hathway — Mon, 30 Nov 2020 20:56:22 GMT

I did! Sorry I should have specified that I fancy the larger phone as I enjoyed the 7 plus and the 12 pro max has a similar body size. I didn’t meant to talk about screen size.

Re: iPhone 12 Pro Return

kieran_hathway — Mon, 30 Nov 2020 20:57:22 GMT

Oh I waited 5 weeks for the 12 Pro to get delivered, I know what it’s like!

Re: iPhone 12 Pro Return

Leanne_T — Tue, 01 Dec 2020 10:15:47 GMT

Morning @kieran_hathway

Thanks for coming back to the community.

If you wish to return the iPhone, you can find information in our How can I return a device bought within the last 14 days, Help page.

You can submit the online form to return the device.

Thanks 🙂

Leanne.

Re: iPhone 12 Pro Return

kieran_hathway — Wed, 02 Dec 2020 21:55:34 GMT

@Chris_B Does 'damage' include if the original seal and the protective film on the screen has been removed? I don't want to send my phone if I get charged for damage.

Re: iPhone 12 Pro Return

Chris_B — Thu, 03 Dec 2020 07:08:55 GMT

@kieran_hathway No it doesn’t.