topic Re: Haven’t received my returns pack for trade in in Archived Posts

Haven’t received my returns pack for trade in

Jessiej91 — Tue, 01 Dec 2020 11:27:17 GMT

I updated my phone Saturday before last and I am still waiting for my trade in returns pack. Conscious that if I wait any longer, I will be charged. Please help.

Re: Haven’t received my returns pack for trade in

Christopher_G — Tue, 01 Dec 2020 14:18:06 GMT

Hi @Jessiej91

Welcome to the community.

Have you received your upgraded phone already?

Chris

Re: Haven’t received my returns pack for trade in

Jessiej91 — Tue, 01 Dec 2020 14:33:22 GMT

Hi,
No I received the phone Friday 27th
Thanks
Jess

Get Outlook for iOS

Re: Haven’t received my returns pack for trade in

Christopher_G — Tue, 01 Dec 2020 14:53:27 GMT

Thanks @Jessiej91

I'd recommend speaking to Brightstar directly to find out what's happened and get another one sent out if needed.

You can find their contact information at the bottom of the trade in help page.

Chris

Re: Haven’t received my returns pack for trade in

Jessiej91 — Tue, 01 Dec 2020 15:20:22 GMT

Thank you - I have spoken with Brightstar and they said they haven’t received details from EE to send the pack out. Can you confirm details will be sent across this week please?

Get Outlook for iOS

Re: Haven’t received my returns pack for trade in

Christopher_G — Tue, 01 Dec 2020 15:24:33 GMT

OK thanks @Jessiej91

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: Haven’t received my returns pack for trade in

bonesey1980 — Wed, 02 Dec 2020 18:50:20 GMT

I also haven’t receive my returns envelope anyway of requesting one on line.
Just tried calling but was on hold for over 10

minutes