topic Upgrade query - iPhone 12 Pro. in Archived Posts

Upgrade query - iPhone 12 Pro.

lisastringer — Tue, 01 Dec 2020 16:45:48 GMT

I upgraded to the iPhone 12 pro on the weekend, and as per several other people, the order is showing "Awaiting confirmation"

I have a student discount, and chose a plan that was £73 per month, after student discount £58.40. Email has come through saying £78.

I have a fee to pay for the upgrade - as the phone is not in stock, will I still pay the same upgrade fee, as obviously the fee decreases I would presume as the months roll on.....

Re: Upgrade query - iPhone 12 Pro.

Christopher_G — Wed, 02 Dec 2020 08:07:34 GMT

Hi @lisastringer

Welcome to the community.

Was the discount accepted at the checkout when you purchased? It could be that the email is confirming which plan you're on. Discounts are added on separately.

I'd recommend calling our Mobile Care team after you've received your phone. If you've overpaid, they'll be able to help sort it out.

Chris

Re: Upgrade query - iPhone 12 Pro.

lisastringer — Wed, 02 Dec 2020 16:26:48 GMT

Thanks. It’s all been done over chat so not through website technically. I’ll contact them after the phone has been delivered.