topic Re: iPhone 12 Pro/Max Out of Stock! in Archived Posts

iPhone 12 Pro/Max Out of Stock!

tonypigott — Tue, 01 Dec 2020 09:00:10 GMT

On 8/11/2020, I ordered an iPhone 12 Pro in the EE store, in Pontypridd. On the 13th, I was told on the phone, they had one in stock. I went in to upgrade to it, but the computer system wouldn't allow the upgrade to go through. The gentleman in store did all he could (approximately 2 hours). He rang me the next day, to say: EE would sort it out on Monday. They didn't do so. Four days later, they still hadn't done so; and had stopped replying to his messages.

A week last Saturday, on a call with Lee (EE Updates Team), I upgraded to the iPhone 12 Pro Max, because it said on the EE Online Store, that I would have to wait 7 days. That was last Saturday 28/11, that I should have had it.

I checked the tracking yesterday, and it says: "Awaiting Delivery Confirmation Date". I am very annoyed with EE right now. I feel the online store information was misleading, and quite frankly a delaying tactic.

This has been a PR/Customer Service disaster. Yet, EE continues their advertising campaign in app and on TV, for the new iPhone - knowing, they do not have any iPhone 12 Pro/Max in stock, and the only glimmer of hope is that it could take up to 28 days. I have just cancelled my upgrade.

Through Car Phone Warehouse, I can get the phone for £54 per month (Vodafone), compare with £84 per month with EE.

I feel misled and disappointed by EE. When, my contract is up, I will be leaving EE.

Very annoyed.

Sincerely,
xxxx xxxxxx.

[mod edit: please do not post personal information on the public board. Thanks!]

Re: iPhone 12 Pro/Max Out of Stock!

CraigT77 — Tue, 01 Dec 2020 09:24:27 GMT

Spot on! Sentiments echoed by countless others on these forums, myself included. It has been a disaster but apart from token gesture repeated updates there has been silence from EE to apologise or acknowledge how all this has been handled.

Re: iPhone 12 Pro/Max Out of Stock!

tonypigott — Tue, 01 Dec 2020 10:14:22 GMT

I agree completely. I rang EE lastnight to cancel the upgrade, and I got through to a man in Scotland. When I told him about the offer with Vodafone, through CPW and asked, why EE was £30 per month more expensive; he said:

“The contract would be with CPW, and not directly with Vodafone. EE would ha better customer service, if there was a problem with the phone; whereas, CPW would pass me back to the manufacturer”.

I replied: that I recently upgraded to the Series 6 Watch, with EE. I’ve had multiple problems, with the data suddenly stopping updating in the Health app. What did EE do? Yep, they passed me to Apple! So I said: “isn’t that the same as what you are saying that the CPW would do?”

He replied: “You asked me a question, and I answered it. I’m not going to debate it with you”.

Since I got the Series 6 Watch, I have had to reset both iPhone 11 Pro and the watch multiple times. This morning, the sleep data didn’t update in the Health app. I’ve also read a lot online, that the Blood Oxygen feature is inaccurate.

I’m dismayed, that Apple released the new Watch, when it is so buggy.

Sent from my iPhone