topic Re: Unable to track order. Help! in Archived Posts

Unable to track order. Help!

Morganfletcher — Mon, 30 Nov 2020 11:08:00 GMT

Hi I've not used this before however wondering if somebody could help.

I placed an order for an iPhone 12 last week and was sent confirmation emails with a tracking number for DPD and an estimated delivery date of the 27th.

I didn't receive my phone on the 27th and the tracking number I have won't work on the DPD website- any help?

Re: Unable to track order. Help!

Katie_B — Mon, 30 Nov 2020 12:41:56 GMT

Good Afternoon @Morganfletcher.

Thanks for coming to the community.

Did you receive this notification direct from DPD?

Katie 🙂

Re: Unable to track order. Help!

Morganfletcher — Mon, 30 Nov 2020 12:43:22 GMT

Hi,

No I’ve recieved nothing from DPD. Only communication from EE.

Thanks,

Sent from my iPhone

Re: Unable to track order. Help!

Katie_B — Mon, 30 Nov 2020 12:49:30 GMT

Hi,

You will receive tracking information direct from DPD once your phone has been despatched and is ready for delivery.

Katie 🙂