topic EE perks in Archived Posts

EE perks

Sanah123 — Mon, 30 Nov 2020 09:48:19 GMT

Hi I upgraded to a new phone. I am an nhs worker. I was told to fill out the EE perks form which I did and sent over a picture of my ID card. I verified my email and it says they will get back to me. I haven’t heard anything from EE and I need to give them a code within 14 days. Helpppp !!!

Re: EE perks

BrendonH — Mon, 30 Nov 2020 09:51:19 GMT

Who told you to fill out a form and get a code as you need to put the discount on at point of upgrading.

This can't be done after. I'd give EE a call and see what is happening.

Re: EE perks

Sanah123 — Mon, 30 Nov 2020 09:59:33 GMT

Hi I did it over the phone with an EE member of staff. They said I can give them the code after I receive the device. Within 14 days they said. So I filled out the EE perks phone and confirmed my email but haven’t heard reply from them

Re: EE perks

BrendonH — Mon, 30 Nov 2020 10:02:06 GMT

Get in contact with EE you can't do it afterwards. You will now probably need to cancel the upgrade and then re-upgrade once they receive the phone back.

But explain the situation to them.

Re: EE perks

Leanne_T — Mon, 30 Nov 2020 12:39:49 GMT

Hi @Sanah123

Thanks for coming to the community.

How long ago did you upload your photo ID for the perk team to verify your details?

Thanks 🙂

Leanne.