topic Re: Apple Music in Archived Posts

Apple Music

Redben — Sat, 28 Nov 2020 15:55:30 GMT

Hi myself and my daughter have Apple Music as a smart benefit on our phones,but we can’t use them at the same time thanks

Chris_B — Sat, 28 Nov 2020 17:32:33 GMT

@Redben Are you sharing an Apple ID ? You need your own Apple ID so the offer is applied to your own Apple account.

Redben — Sat, 28 Nov 2020 17:38:22 GMT

No that’s the thing we haven’t not sure why it’s happening

Sent from my iPhone

Jon_K — Sun, 29 Nov 2020 09:13:40 GMT

If they're not working at the same time, they may be linked somehow.

Are you using the same email address?

Do you both have your own Smart Benefit set up?

Jon

Redben — Sun, 29 Nov 2020 09:16:22 GMT

Hi

Both got a smart benefit and different email so not sure what’s going on

Cheers Ben

Sent from my iPhone

Jon_K — Sun, 29 Nov 2020 09:26:37 GMT

Thanks @Redben.

I think the best thing to do would be to contact our Customer Care team.

They will be able to access your account and see what is happening with this.

Let us know how you get on.

Jon

Redben — Sun, 29 Nov 2020 09:28:22 GMT

Thank you

Sent from my iPhone