topic Re: No tracking in Archived Posts

No tracking

Chloefarrance — Sun, 29 Nov 2020 08:39:10 GMT

Hi,

I done an early upgrade yesterday morning due t my phone breaking. I had the confirmation email come through but no tracking. I was wondering how I can get these details as obviously with a broken phone I can't talk to anyone and if any texts come through for updates on the order I am not going to receive them.

Thanks!

Re: No tracking

Katie_B — Sun, 29 Nov 2020 08:59:29 GMT

Hello @Chloefarrance.

Thanks for coming to the community.

Did you upgrade via My EE?

Have you tried tracking your order using the online order tracker?

All you will need is the order number which is on your confirmation email.

In regards to DPD notifications, these are generally sent via text/email.

Katie 🙂

Re: No tracking

Chloefarrance — Sun, 29 Nov 2020 09:02:22 GMT

Hi,
yes i upgraded via my ee online. I tried using the tracker but it says we
cant show your order details.

Re: No tracking

Katie_B — Sun, 29 Nov 2020 09:06:59 GMT

Thanks for getting back to me @Chloefarrance.

I would recommend using our online chat team who can access your account and provide a full tracking update.

If your phone has been despatched you can also be provided with your DPD tracking number.

Katie 🙂