topic IPHONE 12 PRO CAMERA ISSUES. in Archived Posts

IPHONE 12 PRO CAMERA ISSUES.

Kieranb4 — Fri, 27 Nov 2020 20:51:16 GMT

Has anyone else received faulty goods? Firstly my device came with a scratch on the screen which EE will not replace because I didn’t report it within 72 hours.

secondly my camera is now glitching like crazy when recording videos! It is very annoying. The phone has never been dropped!

considering I’m going to be paying over £2,000 for this contract I seriously expect a fully working phone without a scratch and without a faulty camera 😞

Why does it feel like I’m being fobbed off here!

Re: IPHONE 12 PRO CAMERA ISSUES.

James_B — Sat, 28 Nov 2020 14:11:14 GMT

Hi @Kieranb4,

Welcome to the EE Community. 🙂

I'm sorry to hear you are having issues with your new phone.

Please get in touch with Customer Care so a member of the team can help.

Thanks

James