topic Re: iPhone SE in Archived Posts

iPhone SE

Ronniex30 — Fri, 27 Nov 2020 15:51:58 GMT

Hello. I upgraded to an iPhone SE last night. As it doesn’t come with a charger or headphones will I be able to use my iPhone 8 ones?

Also will I’ve able to just put old sim in the new phone and keep the same number as I am staying with the same provider. Sorry I’m not very tech savvy.

Re: iPhone SE

Chris_B — Fri, 27 Nov 2020 16:00:09 GMT

@Ronniex30 Yes you can and if it was an upgrade you’ll retain your number so you can just put your sim in the new device.

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 16:01:24 GMT

Thank you so much for such a quick reply.

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 16:20:31 GMT

Hi again

if the new phone comes with a different number can I still use my current one.

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 16:23:18 GMT

Also how do I know if I upgraded or accidentally just got another plan. Sorry but I’m old lol.

Re: iPhone SE

Katie_B — Fri, 27 Nov 2020 17:11:37 GMT

Hello @Ronniex30.

Welcome back.

Your phone may come with a new SIM but if your old SIM works OK you can continue to use this.

How did you process your upgrade?

Do you have access to your My EE account?

Katie 🙂

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 17:37:29 GMT

Hi Katy

yes I do. I looked earlier and it still gave me the option to upgrade so that’s why I got confused.
I then saw my new order and it showed a different phone number but now I’ve lost that too. I’m just not very savvy being so old.

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 17:39:36 GMT

I thought I clicked on upgrade but I’m not sure now. I don’t even know if I have bought the 2016 SE or the 2020.

Re: iPhone SE

Katie_B — Fri, 27 Nov 2020 17:40:36 GMT

Hi @Ronniex30.

Thanks for getting back to me.

So when you log in to your My EE account in the menu section does it show 2 numbers?

Speak soon,

Katie 🙂

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 17:49:57 GMT

No it only shows one

Re: iPhone SE

Katie_B — Fri, 27 Nov 2020 18:58:36 GMT

Hi @Ronniex30.

If you added an additional line to your account instead of upgrading this should appear when the phone is on it's way to you.

I have sent you a private message for more informaiton,

Katie 🙂

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 20:44:06 GMT

I’ve just looked at my account t and it says additional line. What do I do now please?

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 20:45:30 GMT

Where will I find my private message.

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 21:04:49 GMT

Katy. Where will I find my private messages.

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 21:10:22 GMT

Hi Katie

It says additional line. What can I do now?

Veronica

Sent from my iPhone

Re: iPhone SE

Ronniex30 — Fri, 27 Nov 2020 21:15:57 GMT

Hi Katy

I messaged you with private message - did you get it.

Re: iPhone SE

Chris_B — Fri, 27 Nov 2020 21:49:24 GMT

@Ronniex30 @Katie_B Would of got your private message but you’ll have to wait till she is back online as she’ll for finished for the day.

Re: iPhone SE

Ronniex30 — Sat, 28 Nov 2020 01:06:18 GMT

Ok thank you.

Re: iPhone SE

Christopher_G — Sat, 28 Nov 2020 07:07:09 GMT

I've messaged you back, @Ronniex30. 🙂

Chris