topic Re: Iphone 12 pro delivery dates in Archived Posts

Iphone 12 pro delivery dates

LisaTowle — Tue, 10 Nov 2020 18:52:10 GMT

I ordered my iPhone 12 pro on 25 October and i was told within 2 weeks i would get it but then today it changed to estimated delivery between 18-23 November. Have people received their phone sooner? I did trade in pf my old phone and i also got an email saying if i don't send in my old phone by 23 November i will be charged the £100 trade in value. How can i send back my old phone before i receive my new one?

Re: Iphone 12 pro delivery dates

Kkiln44 — Tue, 10 Nov 2020 22:14:57 GMT

12 pro silver 128GB

Mine was ordered 23rd Oct, had nothing but ‘awaiting confirmation’ in the delivery date part until last night when it said the system was down, then it updated to also saying 18th-23rd Nov.

If it arrives 18th that will be 26 days. If it arrives 23rd that’ll be 31 days (a whole calendar month)!

It’ll arrive when it arrives but it’s still frustrating.

Re: Iphone 12 pro delivery dates

James_B — Wed, 11 Nov 2020 08:02:49 GMT

Hi @LisaTowle,

Welcome to the EE Community. 🙂

Don't worry, you won't need to send your old phone back before you receive your new one. You should receive a text nearer the time to confirm we are aware of the delay.

Thanks

James

Re: Iphone 12 pro delivery dates

LisaTowle — Wed, 11 Nov 2020 10:13:28 GMT

@James_B

Thanks James that's very helpful as I was panicking thinking I had to send old phone before I received my new one.

Do you know if there is a significant delay on delivery as some people are saying they have received their phones and they ordered around the same time as me.

Re: Iphone 12 pro delivery dates

James_B — Wed, 11 Nov 2020 10:22:06 GMT

No problem @LisaTowle

Please refer to the online order tracker for the most up to date information on your delivery.

Thanks

James

Re: Iphone 12 pro delivery dates

ATU2020 — Wed, 11 Nov 2020 10:26:05 GMT

Hi Lisa,

I ordered on the 2nd November and was told no more than 21 days and I am now looking at 5 weeks so I think we are all in the same boat. However, no explanation from EE so it would be good to know what the situation is if you get a reply on your question.

Re: Iphone 12 pro delivery dates

LisaTowle — Wed, 18 Nov 2020 08:00:37 GMT

@James_B

My order for iPhone 12 pro was showing between 18-23 November which is already way over the 2 weeks I was told it would be and then today it has gone back to awaiting confirmation with no delivery date, do you know what is going on ? I am starting to get a bit annoyed now.

Re: Iphone 12 pro delivery dates

Katie_B — Wed, 18 Nov 2020 08:29:48 GMT

Hi @LisaTowle.

What colour and memory size did you order?

Katie 🙂

Re: Iphone 12 pro delivery dates

Kristie85 — Wed, 18 Nov 2020 10:18:36 GMT

@Katie_B Same as above post. My estimated delivery was 18th-23rd now back to awaiting confirmation. I ordered mine on 23rd October and was told 14 days. Then after 14 days I was told another 14 days. I finally got an estimated delivery date for it to go back to awaiting confirmation once that date came round. I’m started to get really annoyed now. You clearly have no stock at all.
I ordered the gold 128gb

Re: Iphone 12 pro delivery dates

Katielou94 — Wed, 18 Nov 2020 10:22:39 GMT

Same. Mine was saying estimated delivery between the 18th and 23rd, I went on today and it is back to awaiting confirmation. I ordered mine on the 25th of October. Starting to get a bit frustrating now. Just want to know what is going on!

Re: Iphone 12 pro delivery dates

ATU2020 — Wed, 18 Nov 2020 10:28:49 GMT

This doesn’t bode well for any of us does it. I’ve just checked and mine is still saying 30/11 to 5/12 but no doubt it’ll change if yours has been pushed back as I ordered after you.

If I can confirm the delivery date of the 6th December is accurate from looking last night, I’m quite tempted to cancel and go with Three and get the Pro Max. I will try and do an online chat and see what they say. However I don’t really know who to trust as it looks like the networks will tell you whatever they want to get your order. Just like EE have done telling us 21 days when it most blatantly is not the correct lead time.

Re: Iphone 12 pro delivery dates

LisaTowle — Wed, 18 Nov 2020 10:39:58 GMT

128gb in gold i ordered on 25th October and was told definite delivery within 2 weeks

Re: Iphone 12 pro delivery dates

Kristie85 — Wed, 18 Nov 2020 10:42:26 GMT

@ATU2020

No it doesn’t bode well. They have done nothing but lie to me.

At one point I was talking to a lady from EE on Twitter and a man from EE on Facebook messenger and they both were telling me different things. One telling me no idea when I’ll get the phone and the other telling me he was confident within 14 days.

I would rather them just tell me the truth that they have no stock and no idea when they’re getting some.

Meanwhile I paid to upgrade early yet no phone and they have my money. And the upgrade fee goes down daily.

Re: Iphone 12 pro delivery dates

ATU2020 — Wed, 18 Nov 2020 13:52:35 GMT

Oh dear this just gets worse and worse doesn’t it. I posted on their Instagram advert about it and got a reply which basically said you’ll get it as soon as we can get it to you.

With regards to the early upgrade fee, how far off were you from your renewal date? The reason I ask is I was about 6-7 weeks away and got mine wiped as my new tariff is more than I am paying on my current contract with them. Not sure if the same could apply to you perhaps and worth asking EE?

The more I hear from everyone the more I want to cancel. I need a new phone as my current one is not quite right so the delivery date from anyone else has to be nailed on guaranteed. Quite how EE are getting away with no stock AND charging the highest fees is beyond me. I claim my bill as it’s used for work but that still isn’t enough to keep me with them if this appalling service continues.

Re: Iphone 12 pro delivery dates

Kristie85 — Thu, 19 Nov 2020 10:06:45 GMT

I have 2 lines. One for me and one for my daughter. When I upgraded mine I was the same as you 6 weeks early and they wiped the fee. But upgrading my daughters was a year early and cost me £468. Which I’m fine with as it’s for her 18th. However I’m slightly annoyed that each day that cost goes down with no sign of getting either phone I have ordered.

Re: Iphone 12 pro delivery dates

ATU2020 — Thu, 19 Nov 2020 15:52:29 GMT

Ah I see. I am glad they wiped your early upgrade fee on your phone.

I completely understand however how frustrating it must be with the fee you had to pay for your daughters phone.

I’ve looked on the order tracker today and it’s still currently saying the same week for delivery. However I do expect it to change very soon.

Keep us posted on when yours arrives so we get a clearer view on what’s the more accurate ETA in this mess.

Re: Iphone 12 pro delivery dates

Amyharris581 — Thu, 19 Nov 2020 16:33:16 GMT

I ordered mine on the 19th of October and i've still had nothing... useless. Ive called, emailed, complained, tweeted, facebook messaged, twitter messaged and nothing. Useless replies saying i'll get an email updating me if anything changes. I know I will but I want some proper help... very frustrated.

Re: Iphone 12 pro delivery dates

Kristie85 — Thu, 19 Nov 2020 16:38:12 GMT

@Amyharris581 Oh that’s rubbish!!
what colour have you ordered?

Re: Iphone 12 pro delivery dates

Amyharris581 — Thu, 19 Nov 2020 16:40:06 GMT

128gb in Gold 😞 I dont get why they say our orders will be with us within 2 weeks if they know their stock is low!

Re: Iphone 12 pro delivery dates

Kristie85 — Thu, 19 Nov 2020 16:44:30 GMT

I spoke to someone today on EE and he basically said the gold isn’t in stock at all. 🙁