topic Re: iPhone 12 Pro Max - Order Status in Archived Posts

iPhone 12 Pro Max - Order Status

naishyadav — Mon, 23 Nov 2020 09:37:19 GMT

I ordered the iPhone 12 Pro Max 128GB Silver. It was out of stock when I ordered but the operator said it'll be with me in 7 days as they expect a dispatch within that time. For that reason, I early upgraded but cannot find any sort of order confirmation or status update? He said I'd find information in orders but I was not given any order number of any sorts. So I literally have no way of checking up on the order.

Re: iPhone 12 Pro Max - Order Status

James_B — Mon, 23 Nov 2020 13:26:55 GMT

Hi @naishyadav,

When did you place your order?

Thanks

James

Re: iPhone 12 Pro Max - Order Status

naishyadav — Mon, 23 Nov 2020 13:43:06 GMT

Friday 20th November. I was told 7 days and I am happy with that but I have not received a confirmation email of any sorts for the upgrade, neither does my account online reflect anything.

Re: iPhone 12 Pro Max - Order Status

James_B — Mon, 23 Nov 2020 13:47:31 GMT

Hi @naishyadev,

Your My EE account won't show your new plan until your phone is dispatched.

You'll receive a text message with your tracking reference number as soon as your order is dispatched.

Hope this helps.

James

Re: iPhone 12 Pro Max - Order Status

naishyadav — Tue, 24 Nov 2020 11:55:03 GMT

But I didn't receive any confirmation email for my upgrade? Also, is the 7-day timeline still I check? Because otherwise, I'll have to pay another month of the bill and it doesn't seem fair as otherwise, I would have upgraded later with a reduced early fee!

Re: iPhone 12 Pro Max - Order Status

Christopher_G — Tue, 24 Nov 2020 14:31:13 GMT

Yes, the delivery guidance is still to expect delivery within 7 days, @nasihyadav.

If you would like to discuss your individual order or account, I'd recommend giving us a call on 150.

Chris

Re: iPhone 12 Pro Max - Order Status

tom-378 — Thu, 26 Nov 2020 09:05:16 GMT

I ordered a new iPhone 12 Pro 5G 256GB on 30th October2020.I was promised in 21 days .Even after 26 days I don't have any updates. Except everything is in order!!!!Any idea what's happening?

Re: iPhone 12 Pro Max - Order Status

Christopher_G — Thu, 26 Nov 2020 09:16:56 GMT

Which colour did you choose, @tom-378?

Chris

Re: iPhone 12 Pro Max - Order Status

tom-378 — Thu, 26 Nov 2020 09:20:40 GMT

I ordered a Pacific Blue

Re: iPhone 12 Pro Max - Order Status

Christopher_G — Thu, 26 Nov 2020 09:27:07 GMT

Thanks @tom-378

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 256GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible.

We are sorry for the delay.

Chris

Re: iPhone 12 Pro Max - Order Status

tom-378 — Thu, 26 Nov 2020 09:28:54 GMT

Would you be able to say how long will this take?Or is there any other "available" colours that I can change my order?

Re: iPhone 12 Pro Max - Order Status

Christopher_G — Thu, 26 Nov 2020 09:35:00 GMT

That's as much information as we have for you at the moment, @tom-378.

There are a couple of versions of iPhone 12 and iPhone 12 Pro Max that you may get sooner. Our Mobile Care team on 150 will be able to run through the options with you.

Chris

Re: iPhone 12 Pro Max - Order Status

tom-378 — Thu, 26 Nov 2020 09:38:28 GMT

is there any number other than 150;I ordered for a replacement sim on the same day but that also not yet delivered.

Re: iPhone 12 Pro Max - Order Status

Jubz007 — Thu, 26 Nov 2020 09:48:38 GMT

Hi I ordered my iPhone 12 pro max in pacific blue over 10 days ago now a colleague of EE has told me it will be dispatched on friday last week. Today on the tracker it has said its been dispatched but I have no text from dpd to schedule a delivery time slot? I have been waiting over 10 days now.

Re: iPhone 12 Pro Max - Order Status

tom-378 — Thu, 26 Nov 2020 09:52:22 GMT

Just seen one post ;ordered 10 days ago and the order is on the way. So where is this first come first serve basis??

Re: iPhone 12 Pro Max - Order Status

naishyadav — Thu, 26 Nov 2020 10:11:45 GMT

In support of @tom-378 and all our orders, it clearly seems like everyone is experiencing incorrect dispatch times and false advertising. If the phone won't be available for 4 or 6 weeks then you guys should display as such like apple or other providers instead of the reduced dispatch times and when we call EE back, they just keep increasing the timescale and blame it to demand. We all are aware its a demand issue but we also deserve fair timescales. My 128GB Silver pro max should have been a 7-day dispatch but yesterday I was told it'll now be 4 weeks+. What was the point of paying the early upgrade fee for this?