topic Re: Where is my iphone in Archived Posts

Where is my iphone

Dsely — Tue, 24 Nov 2020 15:36:35 GMT

Paid a large sum of money to upgrade to an iPhone 12 pro max on the 13/11/20, the same day, 2 hours before my wife did the same. She has had her new iPhone 7days now and I’m yet to receive anything!!!! No communication, no answers but I bet they still want £81 a month off me for a phone I do not have! What do we have to do to get the products we have ordered and paid for! How come some people are getting there phones and some are not, is there no such thing as first come first serve!!

Re: Where is my iphone

BrendonH — Tue, 24 Nov 2020 15:41:41 GMT

First of you new tariff woudn't start until the phone is dispatched.

Secondly did your wife buy the exact same variant as you?

Same Color, same size same everything?

Re: Where is my iphone

Sammy781 — Tue, 24 Nov 2020 15:49:45 GMT

lots of us in same situation. My phone was ordered 24th Oct, EE sent me a text 2 days ago saying shortage of stock, so hopefully the phones will start coming through soon.

Re: Where is my iphone

Dsely — Tue, 24 Nov 2020 15:51:27 GMT

@Sammy781 hopefully, i know it’s all supply and demand and the Covid situation isn’t helping but I’ve heard nothing regarding my order. All I have is an order number 😢

Re: Where is my iphone

Sammy781 — Tue, 24 Nov 2020 15:56:50 GMT

Hi @Dsely I was in the same situation until the text 2 days ago, just a confirmed order for nearly 3 weeks. I hope our phones weren’t on that lorry that got the massive amount of apple stuff stolen a week or so ago!

Re: Where is my iphone

Dsely — Tue, 24 Nov 2020 16:15:08 GMT

@Sammy781 @I though it was iPads, ear pods and charger that got stolen?!? Knowing my luck there was 1 iPhone 12 pro max on the truck that was mine 😂😂

Re: Where is my iphone

Dsely — Tue, 24 Nov 2020 16:34:39 GMT

@BrendonH Same phone, same colour, same GB everything is the same.

Re: Where is my iphone

ioanamailat — Wed, 25 Nov 2020 06:37:16 GMT

I have 27 days of waiting for the new Iphone 12 Pro 128GB Gold. How much I still have to wait????

Re: Where is my iphone

Chris27808 — Wed, 25 Nov 2020 06:46:59 GMT

I ordered one last week. Promised it would Be here next day, it never, but I did chase it up and arrived the following day(2days after order) mine was the gold one as it was in stock , ready to go. Was also promised a good deal if I took broadband out , 3 months half price on phone bill, which they are now back tracking on, told the to listen to the call . So I’ve opened up a complaint case. Staff working from home promising deals they can honour just to get a sale. Phone will be going back if they don’t sort it

Re: Where is my iphone

James_B — Wed, 25 Nov 2020 07:47:23 GMT

Hi @ioanamailat,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Gold on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

James

Re: Where is my iphone

Dsely — Wed, 25 Nov 2020 10:17:44 GMT

So how come my wife ordered hers the same day, the same phone and she’s had her 8days now! Don’t tell me it’s first come first serve. I’m seriously leaving after this shambles. We have been treated like numbers and not valued customers!!

Re: Where is my iphone

Dsely — Wed, 25 Nov 2020 10:21:03 GMT

@James_B Where is my iPhone then? I ordered Same day as my wife 2 hours apart! She’s had hers for 8 days now!! I know others who ordered AFTER me and already have theres.. is there a device allocated to my order? If not I want my money back and il go somewhere else! I was told 7 days delivery, then 21 days now it’s 28 days!! I wish I could change my deadlines to my boss like this!!!! I’m so ani with the lack of communication!!!

Re: Where is my iphone

zacharyblair20 — Wed, 25 Nov 2020 10:28:42 GMT

here bro my iphone 12 pro gave me a estimated date of delivery between the 25th of nov to the 30th . it changed to awaiting comfirmation this morning and i checked it like 5 minutes ago and now its saying it was dispatched on the 28th of october when i didnt even order it then so im really confused

Re: Where is my iphone

Wheresmyiphone — Wed, 25 Nov 2020 10:40:21 GMT

Mine is saying order dispatched 12th November but I've heard nothing from DPD or EE.

Re: Where is my iphone

James_B — Wed, 25 Nov 2020 10:53:15 GMT

Hi @Dsely,

Which model did you purchase?

When did you place your order?

Thanks

James

Re: Where is my iphone

zacharyblair20 — Wed, 25 Nov 2020 11:10:00 GMT

i placed mine on the 1st of novemeber when it said dispatched within 21 days i got a estimated del date of 25th or the 30th of november which changed today to awaiting comfirmation and now i got a confirmation of dispatched on the 28th of october which is before i even ordered it , this is just confirmed how clueless yous are surely as such a big brand like apple they could have gave you a rough date of stock

Re: Where is my iphone

James_B — Wed, 25 Nov 2020 11:25:32 GMT

Hi @Wheresmyiphone,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so we can check if your phone has been dispatched.

Thanks

James

Re: Where is my iphone

James_B — Wed, 25 Nov 2020 11:28:20 GMT

Hi @zacharyblair20,

I've sent you a private message. Please check your inbox.

Thanks

James

Re: Where is my iphone

Dsely — Wed, 25 Nov 2020 11:35:09 GMT

@James_B iPhone 12 pro max graphite 128 gb m, ordered on the 13th at around 17:00. Wife did the same as me and got hers over a week ago, all I want is my phone. It really doesn’t help when people I work with ordered theirs after me and have received it this week! And yes they are EE customers and ordered the same phone, colour and size.. all I want is what I’ve paid for, an early upgrade!! I paid £355 to upgrade from the 13th. I’ve paid a bill on top of that so the upgrade should have lowered but I’ve paid the full amount, effectively you owe me money back in the upgrade fee

Re: Where is my iphone

James_B — Wed, 25 Nov 2020 11:52:33 GMT

Hi @Dsely,

The delivery guidance for that model when you placed your order was dispatch within 21 days.

You'll receive a text message with tracking details when it is on the way.

Thanks

James