topic Re: Wheres my order? in Archived Posts

Wheres my order?

NikkiG86 — Tue, 24 Nov 2020 21:44:10 GMT

Hiya,

i placed an order for an Apple Ipad on 16th November. I have had my confirmation email and tried to track it on here but it wont work. On Thursday i used the live chat and they advised it would be sent out in the next couple of days, but ive still heard nothing.

please can you clarify the situation of my order please?

many thanks

Re: Wheres my order?

Northerner — Tue, 24 Nov 2020 22:48:47 GMT

Hi @NikkiG86

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Wheres my order?

Leanne_T — Wed, 25 Nov 2020 09:41:44 GMT

Hi there @NikkiG86

Thanks for coming to the community.

Could you let me know which iPad you ordered, including size and colour?

Speak soon 🙂

Leanne.

Re: Wheres my order?

NikkiG86 — Wed, 25 Nov 2020 10:47:22 GMT

It was an ipad 10.2” 32gb in gold.

Sent from my iPhone

Re: Wheres my order?

Leanne_T — Wed, 25 Nov 2020 10:58:54 GMT

Hi @NikkiG86

Thanks for coming back to me.

If this was the iPad 10.2-inch 2020 32GB Gold, this is showing expected dispatch within 7 days.

Once your order has been dispatched, DPD will text or email you with details on your delivery.

Thanks.

Leanne.

Re: Wheres my order?

NikkiG86 — Wed, 25 Nov 2020 16:21:22 GMT

I placed the order on the 16th November, can you advise if it has been dispatched?

Many thanks

Sent from my iPhone

Re: Wheres my order?

Leanne_T — Wed, 25 Nov 2020 16:25:11 GMT

Hi @NikkiG86

Sorry I have no access to your account, if you give our Mobile Care team a call on 150, they can check the order for you 🙂

Thanks.

Leanne.