topic Re: iPhone 12 pro in Archived Posts

iPhone 12 pro

Samste-r207 — Wed, 18 Nov 2020 09:40:40 GMT

hi I ordered the iPhone 12 pro 128GB pacific blue on 29/10/20 it says 21 days for delivery. 21 days will be tomorrow 19/11/20 my tracking still says waiting for confirmation when will I receive my upgrade I am sitting without a mobile at the moment and need my new upgrade thank you

Re: iPhone 12 pro

Kristie85 — Wed, 18 Nov 2020 11:55:33 GMT

I ordered mine on 16th and said delivery on launch day 23rd. It didn’t come, then I was told 14 days. Once that 14 days was up I was told definitely within 14 days. And now it’s been another 3 weeks. Been nearly 5 weeks altogether, I had an estimated date of 18th-23rd but last night it changed back to awaiting confirmation!

Re: iPhone 12 pro

Katie_B — Wed, 18 Nov 2020 11:38:11 GMT

Hello @Samste-r207.

Thanks for coming to the community.

Once the full time scale has passed please come back let us know.

A member of the team will then be able to look into this further for you.

Katie 🙂

Re: iPhone 12 pro

Samste-r207 — Thu, 19 Nov 2020 08:49:36 GMT

hi I ordered the iPhone pro 12 pacific blue 128GB 29/10/20 upgrade 21 days ago, today is the 21st day and yet I still haven't heard from DPD regarding a delivery date nor have I received any other emails other than the one when I ordered the phone, on the tracking it still says awaiting confirmation this status has not changed for 21 days. I currently have no mobile and I need one and I have now waited three weeks for my upgrade . I am very disappointed I have never had an issue with any upgrade from EE

Re: iPhone 12 pro

Jon_K — Thu, 19 Nov 2020 11:42:49 GMT

Hi @Samste-r207.

I'll send you a private message to get some more information from you.

Please take a look and get back to me.

Jon

Re: iPhone 12 pro

Samste-r207 — Sun, 22 Nov 2020 21:36:08 GMT

hi Jon we spoke on Wednesday regarding my upgrade of the iPhone 12 128GB pacific blue I still haven't received a date of delivery have you heard back yet

thanks Samantha

Re: iPhone 12 pro

James_B — Mon, 23 Nov 2020 09:34:59 GMT

Hi @Samste-r207,

Are there any updates for your order showing at myaccount.ee.co.uk/orderdetails yet?

Thanks

James

Re: iPhone 12 pro

Samste-r207 — Mon, 23 Nov 2020 12:06:22 GMT

Hi James no it still says order confirmed and that status has not changed

Re: iPhone 12 pro

James_B — Mon, 23 Nov 2020 13:19:29 GMT

Hi @Samste-r207,

I'm sorry to hear your order status hasn't updated yet.

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

James

Re: iPhone 12 pro

Samste-r207 — Mon, 23 Nov 2020 16:33:22 GMT

it's on the 4th week now I understand that it's a new release but this is ridiculous I wouldn't mind if I had a working phone at present but I don't, I need this phone soon due to my work

Re: iPhone 12 pro

Fragil3-p0rter — Tue, 24 Nov 2020 19:43:24 GMT

@Samste-r207

I spoke to a really helpful Customer Service Manager yesterday in length about my iPhone pro order, I explained about the various different mixed messages that keep being said, what I was explained was actually very helpful in working out my order properly, I placed my order on

2nd November and my “expected” delivery timeframe at ordering was quite correctly explained by james as 21 days, now this is where the manager explained my confusion:

21 days does not include Saturday or Sunday

this because although EE & DPD will fulfil delivery backlog on sat it isn’t however a recognised day for delivery without extra charge.

so when I calculated again based on this new insight my beginning & end days become:

2nd November - 1st December

i had it as

2nd November - 23rd November

my tracking update states estimated delivery between 30th November & 5 December which allows up to 25 days total time.

the manager explained during these unprecedented times delivery is being made on Saturday but it should not be included in the 21-28 waiting period as it is not a normal working day (unless paid for)

after 20 mins on the phone I felt the most reassured I have felt throughout my wait and the manager was amazing and informative!
I asked about stock levels and all I was told was is “they are changing all the time” which indicates when they arrive they are dispatched.

hope this helps in some way.

Re: iPhone 12 pro

Samste-r207 — Tue, 24 Nov 2020 22:29:22 GMT

thank you so much for this information this helps so much,
much appreciated sam x