topic Re: IPhone 12 Pro 128gb Graphite in Archived Posts

IPhone 12 Pro 128gb Graphite

mhaines1994 — Mon, 23 Nov 2020 08:38:21 GMT

I ordered my IPhone 12 Pro 128gb in Graphite on 3rd November. When ordering I was told it would be despatched within 21 days. Tomorrow is day 21 and still no despatch. Any ideas?

Re: IPhone 12 Pro 128gb Graphite

ewaglab1993 — Mon, 23 Nov 2020 08:55:20 GMT

Similar situation with me - my 21 days is slowly approaching and the only notification I received lately is "Good news. Your order is coming soon". Can we expect phones to be dispatched within 21 days deadline? I ordered iPhone 12 pro 128gb Pacific Blue.

Thank you 🙂

Re: IPhone 12 Pro 128gb Graphite

Cj69 — Mon, 23 Nov 2020 09:06:52 GMT

Was told my max would take 7 days last week. It’s due tomorrow and still showing awaiting confirmation on delivery

Re: IPhone 12 Pro 128gb Graphite

Kristie85 — Mon, 23 Nov 2020 09:43:09 GMT

I don’t know if this helps but I just received my phone on Sunday.
I didn’t get any updates from EE at all until after it had been dispatched. I got a notification from DPD to say they had the phone yet on my order details it still said awaiting confirmation.
I’m not sure if your phones are coming soon but I do know that just because there’s no updates on EE your phone might still be on its way soon

Re: IPhone 12 Pro 128gb Graphite

MJ-19 — Mon, 23 Nov 2020 09:57:35 GMT

I’ve passed 21 days. Phoned EE who told me they can’t give any idea of how long it will take to deliver. They must have some idea of lead time but don’t seem willing to tell customers.

Re: IPhone 12 Pro 128gb Graphite

mhaines1994 — Mon, 23 Nov 2020 10:02:53 GMT

The lack of communication is the problem! I don't mind waiting but atleast tell me where I stand. If its delayed and its going to be longer than 21 days then just tell me! I'd rather that than send me updates saying my order is on track!

Re: IPhone 12 Pro 128gb Graphite

ewaglab1993 — Mon, 23 Nov 2020 10:07:29 GMT

@Kristie85 which model did you order and when ? 🙂

Re: IPhone 12 Pro 128gb Graphite

Kristie85 — Mon, 23 Nov 2020 10:08:23 GMT

I understand your frustration. I ordered mine on 16th and was told it would be delivered on launch day. It never came, then got told a further 14 more days, again it never came and again I was told a further 14 more days. In the end it was just over 5 weeks and I must have complained every week!

Re: IPhone 12 Pro 128gb Graphite

CraigT77 — Mon, 23 Nov 2020 18:55:47 GMT

I am beginning to lose all faith whatsoever in my order being honoured in the timeframe I was given at point of order. My 12 pro 256gb graphite was ordered on the 4th and at the time I was quoted delivery "within 21 days". 21 days are up on Wednesday and the lastest message I got last week was to tell me my order would be coming soon. This was after a previous message saying it was on track.

My question is have these updates been automatic nonsense? If you cannot tell people where there orders are how can I receive a message saying it's on track?

I'm fully expecting no update tomorrow from DPD to say I'm getting my phone on Wednesday and my loyalty to EE is being severely tested. The disjointed communication is poor.

Re: IPhone 12 Pro 128gb Graphite

ewaglab1993 — Tue, 24 Nov 2020 13:48:56 GMT

@CraigT77 Do you have any news from DPD?

Re: IPhone 12 Pro 128gb Graphite

CraigT77 — Tue, 24 Nov 2020 14:31:14 GMT

No, absolutely nothing. I've messaged EE on Twitter (private message) and got no response yet either.

Re: IPhone 12 Pro 128gb Graphite

ewaglab1993 — Tue, 24 Nov 2020 14:37:20 GMT

@CraigT77 so annoying. Doubt I will hear back on my Pacific Blue anytime soon 😞

Re: IPhone 12 Pro 128gb Graphite

Fenners90 — Tue, 24 Nov 2020 14:43:31 GMT

I’ve just upgraded to the 128 pro max in blue and been told within 14 days for delivery if that helps?

Re: IPhone 12 Pro 128gb Graphite

mhaines1994 — Tue, 24 Nov 2020 14:47:28 GMT

@CraigT77 @ewaglab1993

I went in live chat with EE this morning and they told me mine would be delivered within 7 days. I won't hold out too much hope but they did also say that if the wait goes over 30 days then I will receive £20 off my next bill. £20 doesn't make up for it but still might be worth you doing the same!!

Re: IPhone 12 Pro 128gb Graphite

ewaglab1993 — Tue, 24 Nov 2020 15:07:20 GMT

i spoke with EE just now, they mentioned a £20 voucher for the next bill and gave me an estimated arrival date for 7th of December, where I should receive a phone on Friday.

Re: IPhone 12 Pro 128gb Graphite

ChrisGlynn — Tue, 24 Nov 2020 15:26:09 GMT

Ordered mine - Pacific Blue - just over a week ago and was told 21+ days then. Spoke to someone at EE yesterday who said it's now 14-21 days - I'm not convinced but can wait... a bit...

Rumour has it that the take-up of the 12 pro has surprised Apple. and they've been scrabbling to get components from their other lines.

From MacRumors: 'Demand for ‌iPhone 12 Pro‌ in particular has been higher than expected, and the issue has reportedly been compounded by supply constraints for specific parts such as power chips and LiDAR components.

Apple is said to be reallocating components from ‌iPad‌ models to the ‌iPhone 12 Pro‌ in an effort to prioritize supply shortages, according to two sources of Nikkei Asia. This has ostensibly affected around two million ‌iPad‌ units, scuppering Apple's ‌iPad‌ production plans for this year.'

Re: IPhone 12 Pro 128gb Graphite

Dsely — Tue, 24 Nov 2020 15:24:43 GMT

When did you order your phone? I order a iPhone 12 pro max 126gb on 13/11 and still not arrived, my wife ordered hers the same day 2 hours before mine and hers can last Tuesday. So frustrating

Re: IPhone 12 Pro 128gb Graphite

CraigT77 — Tue, 24 Nov 2020 15:29:33 GMT

@ewaglab1993 what date did your order yours?

Re: IPhone 12 Pro 128gb Graphite

ewaglab1993 — Tue, 24 Nov 2020 15:38:44 GMT

@CraigT77 6th of November.

Re: IPhone 12 Pro 128gb Graphite

mhaines1994 — Tue, 24 Nov 2020 15:43:44 GMT

@Dsely I ordered mine on 3rd November. The most frustrating this is knowing people who ordered after you are getting theirs before I have mine