topic Re: Service pack claim - iPhone 11 in Archived Posts

Service pack claim - iPhone 11

AlistairFox — Tue, 24 Nov 2020 09:44:43 GMT

I have an 11m old iPhone11 with a faulty charger port. I have the EE Service Pack. How can I get this sorted please people?

Leanne_T — Tue, 24 Nov 2020 11:59:07 GMT

Thanks for coming to the community.

Have you tried another charger?

Does the iPhone show it's charging when plugged in?

You can use our online troubleshooting tool and this will let you know your next steps.

Thanks 🙂

Leanne.

AlistairFox — Tue, 24 Nov 2020 12:50:17 GMT

Thank you - I'll have a go - thanks for the link - looks like a send away repair is the only option

Leanne_T — Tue, 24 Nov 2020 12:57:39 GMT

Thanks for coming back and letting me know @AlistairFox

You do also get a 12 month warranty with Apple, if you would like to contact Apple and go through your options 🙂

Leanne.