topic Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates in Archived Posts

Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

JayEss — Mon, 09 Nov 2020 13:51:26 GMT

Hi,

I ordered my Apple Watch Series 6 Stainless Steel 44mm in Graphite on Friday 6th whilst also pre-ordered an iPhone 12 Pro Max.

My question is with regards to expected timescales for receipt of the Series 6 Apple Watch. I was told when i ordered that i would receive Monday 9th Nov (today) however the order tracker suggests that the watch will be shipped as soon as stock is received.

I called back and was told that the items are not in stock and it was not possible to know when the item would be available to me.

Im not very happy about this as i feel it was mis-sold to me regarding the timescales and stock availability at the time of purchase, surely this should show as out of stock status if the item is out of stock and that EE have no idea when it will arrive. this just does not seem fair to me.

Browsing through some other posts from September this year it seems that this problem is well discussed.

EE community - can any of you share your similar experiences and let me know if /when you received resolution, and if any compensation was offered as a good will gesture?

Thanks,

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

Chris_B — Mon, 09 Nov 2020 13:36:58 GMT

@JayEss Compensation for what ? You only ordered it Friday and as you stated “however it states on the tracker that the item will be shipped as soon as stock is received”

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

Christopher_G — Mon, 09 Nov 2020 13:41:29 GMT

Hi @JayEss

Which model did you order? Which size and colour?

Chris

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

JayEss — Mon, 09 Nov 2020 13:48:22 GMT

Series 6 Stainless Steel Graphite 44mm

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

Christopher_G — Mon, 09 Nov 2020 13:55:07 GMT

Did you order over the website, in-store or over the phone, @JayEss?

The current delivery guidance is that we'll dispatch as soon as we receive stock from the manufacturer. This is shown on the website before purchase.

Chris

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

JayEss — Mon, 09 Nov 2020 14:39:59 GMT

@Christopher_G i bought over the phone.

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

Christopher_G — Mon, 09 Nov 2020 14:48:06 GMT

OK thanks @JayEss

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

gayle05 — Mon, 09 Nov 2020 18:09:08 GMT

A different model however the same issue, I ordered Apple Watch 6 aluminium 40mm space grey, last weds the 4th nov, showing in stock at time of ordering online....and no order update other than order confirmed since. I’d be interested to know how long it is actually taking for people to receive the product? “As and when in stock” isn’t a brilliant answer....

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

Christopher_G — Mon, 09 Nov 2020 18:16:38 GMT

Hi @gayle05

Have you spoken to our Mobile Care team to check that everything went through OK with your order?

Chris

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

gayle05 — Mon, 09 Nov 2020 18:21:35 GMT

I haven’t as yet @Christopher_G ,

they are now showing as out of stock on the website, and I received the email to let me know everything was ok with the order so I’m assuming it has just been a busy week for orders. I have an Apple Watch 3 to be getting on with so not desperate. Just be nice to get some updates....

thanks for replying.

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

Christopher_G — Mon, 09 Nov 2020 18:52:16 GMT

It's great that you have something to use in the mean time, @gayle05.

DPD will be in touch with you when it's ready to deliver. I really hope you have it soon.

Chris

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

JayEss — Mon, 23 Nov 2020 14:02:56 GMT

Hi @Christopher_G,

I have tried to be patient with this, im just getting more and more frustrated with the process, the website has said it dispatches the next day for a few days now, but my tracking number still shows it to be 3rd to the 8th, why is this, why am i being put to the back of the queue constantly, when i ordered this on the 6th Nov?

The system is broken and is not working my tracking and order details pasted below.

Link to watch on website showing in stock for dispatch - https://shop.ee.co.uk/auth/watches/add-pay-monthly-watches/apple-watch-series-6-44mm-stainless-steel/details

Re: Apple Watch Series 6 Stainless Steel 44mm - Delivery Time / Stock updates

Katie_B — Mon, 23 Nov 2020 15:16:16 GMT

Hello @JayEss.

I have responded to your private message.

Katie 🙂