topic Apple Watch data plan not activating in Archived Posts

Apple Watch data plan not activating

Chipster2015 — Sat, 21 Nov 2020 20:41:32 GMT

Hi there,

I have an Apple Watch Series 4, which has been working fine with an iPhone 11 Pro, just upgraded to an iPhone 12 Pro Max and pairing the watch with the phone. The Apple Watch app is asking me to set up the data plan, and when trying to activate, getting a message back saying Your Smart Watch has had a problem downloading the eSim, click “Done” below to try the download again.

Any ideas what I need to do to activate the data plan to my watch?

regards

chipster

Re: Apple Watch data plan not activating

Christopher_G — Sun, 22 Nov 2020 10:27:25 GMT

Hi @Chipster2015

Is your Apple Watch Series 4 already on a £7 plan or is it on contract with us?

Chris

Re: Apple Watch data plan not activating

Chipster2015 — Sun, 22 Nov 2020 11:49:23 GMT

Hi @Christopher_G

it is on the £28 month contract with you! It wouldn’t pair to the new iPhone 12, so I reset the watch as I was by apple years ago when we upgraded phones! But it looks like it has lost the eSim!

regards

Chipster2015

Re: Apple Watch data plan not activating

Christopher_G — Sun, 22 Nov 2020 12:18:15 GMT

Thanks for explaining, @Chipster2015

I'd recommend speaking to our Tech Gurus. They should be able to help you get re-setup from our side.

Let us know how you get on.

Chris