Paying for apple music

Glenn17 — Fri, 20 Nov 2020 19:20:53 GMT

I have today found out I have been paying nearly £10 a month for 2 years to EE for Apple Music. Apparently i was given it free for 6 months and then was suppose to opt out if I didn’t want it.

I have no interest in this product. I already pay a monthly subscription to Spotify. I have never used it. I guess U took no notice because I wasn’t interested in.

EE customer service have offered a refund of £60 and told me they recommend I look at my bill.

I am appalled by EE. They sneakily add this product to by bill which I don’t use or even know is there for the free 6 months and then because I didn’t opt out start charging me.

No I didn’t notice, I’ve added 2 phone to my bill since then and my bill does fluctuate a bit.

I demand that EE refund me the full amount they stole from me and stop this stealth, sneaky behaviour!!!!!

Re: Paying for apple music

Christopher_G — Sat, 21 Nov 2020 09:43:47 GMT

Hi @Glenn17

Welcome to the community.

I've sent you a private message to get some information from you. Please take a look and get back to me.

Thanks

Chris

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Paying for apple music

Re: Paying for apple music