topic Re: iPhone 12 pro delivery in Archived Posts

iPhone 12 pro delivery

Nicolalake — Thu, 19 Nov 2020 18:42:08 GMT

Hi, I ordered an iPhone 12 Pro, silver (128gb) today, I'm aware of the time delay but my bigger issue is the email

address I signed up with is unusable due to my previous iPhone breaking and two factor authentication not working.
I've obviously had no confirmation email, it won't allow me to change my email online and when I called to change my details on the phone they also couldn't help. I now have no way of tracking my phones dispatch.
Has anyone had this situation before and is there anything I can do?

Re: iPhone 12 pro delivery

Kirigaya_Kazuto — Thu, 19 Nov 2020 18:44:51 GMT

Did you print the backup codes for the account that requires 2FA?

Re: iPhone 12 pro delivery

Nicolalake — Thu, 19 Nov 2020 19:18:46 GMT

Nope, I lost the account about four years ago no annoyingly, and the last time I upgraded I went in store - this is the first time I've realised it's my old email address 😞

Re: iPhone 12 pro delivery

Kirigaya_Kazuto — Thu, 19 Nov 2020 22:06:38 GMT

Give customer services a call tomorrow and they'll be able to help you

Re: iPhone 12 pro delivery

Leanne_T — Fri, 20 Nov 2020 07:42:40 GMT

Morning @Nicolalake

Thanks for coming to the community.

If you get in touch with our Mobile Care team, they will be happy to help you get your email address updated and help you with your order reference number 🙂

Let me know how you get on.

Leanne.